Manager, Operations

About the position

Manages the daily administrative operations of a multi-physician, single/multiple practice(s) for a division or program. Coordinates administrative functions, plans and supports development of the site/joint division programs and all related areas. Manages all personnel, and maintains accurate and current files on all department budgets, capital equipment requests and programs related to operational issues.

Responsibilities

• Provides leadership to Operations team members and supervisors by communicating and guiding toward achieving department objectives.
• Develops, communicates, and builds consensus for goals in alignment with the health system.
• Coordinates administrative functions, plans and supports program development of the Department/Division; coordinates activities including growth objectives, space allocation, procurement of technological equipment, data planning, developing goals and objectives, capital requirements and desired outcomes of programs; serves as a liaison with Administration in planning, developing, implementing and evaluating operations; reviews comprehensiveness of programs on an ongoing basis and develops strategies for program adaptation to market changes; prepares reports and documents for Certificate Of Need (CON) applications; plans and coordinates construction projects.
• Monitors program components relative to criteria by regulatory agencies; collaborates with the Research Institute to oversee Research operations; manages department/division in a fiscally responsible manner; assists in the preparation and monitoring of annual budgets - operational, personnel and capital.
• Supports or may assist with key functions including, but not limited to, scheduling, insurance verification, co-pay collection, charge capture and referral management; understands the department/division’s fiscal responsibility in supporting research initiatives; manages daily operations and all non-clinical personnel in the division and all related areas; hires, trains, disciplines and supervises staff; evaluates performance and ensures efficiency in their roles; completes appraisals on a timely basis.
• Oversees scheduling (vacation, holidays) and ensures adequate coverage at all times; performs related personnel functions; ensures staff members understand their roles and responsibilities; supports continued growth of staff and offers opportunities for advancement; assists in developing and maintaining objectives, policies and procedures to ensure the efficient operation of the department/division; strives to streamline operations and effectively apply new concepts and techniques for positive outcomes; identifies and implements technology to improve operations.
• Assigns work and sees that it is carried out correctly and efficiently; identifies and implements technology to improve operations; maintains accurate and current files on all department budgets, capital equipment request and programs related to operational issues; acts as a liaison between attending physicians, patients, visitor's guests and staff; demonstrates ability to answer any questions that might arise when dealing with patients, physicians, or any matters regarding the department/division/physician office.
• Coordinates and oversees the resources of multiple administrative disciplines/functions; coordinates efforts to prioritize needs of programs across departmental lines; collaborates with administrative leadership, chairs, physicians and other clinical personnel to develop, implement and oversee clinical programs; participates in monitoring and evaluating a program's inception and performance and routinely monitors performance per volumes, referrals and trends.
• Optimize billing practices and collection of Part B revenues; coordinates physician schedules pertaining to division services; keeps abreast of all billing, coding and reimbursement related issues as they apply to the division and facilitates staff education in regard to these changes; structures the appropriate flow of data to ensure timely and appropriate management of clinical and financial issues, which may comprise patient care in the department.
• Establishes and maintains a working relationship with the physician staff with respect to their compliance and performance related to billing, coding and regulatory agency standards; ensures the continual efficient and compliant operational performance of the department/division; ensures compliance with all rules and regulations and makes certain these are properly and completely addressed in Policy and Procedure Manual.
• Reviews all changes in various regulatory agency standards and/or public health law and ensure that these are represented in the Policy and Procedure Manuals (after appropriate review with clinical and/or administrative personnel); ensures department/division staff adheres to the health system Corporate Compliance Program, HIPAA regulations and all other regulatory standards; identifies quality benchmarks utilizing regional and national data to monitor programmatic quality and identify opportunities for improvement.
• Performs related duties as required.
• All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Requirements

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 6-8 years of relevant experience and 2-5 years of leadership / management experience, required.