MANAGER - OPERATIONS

Hard Rock International - Nashville, TN

Part-time,Full-time - Manager

Nashville, TN

1,001-5,000 employees

Food Services and Drinking Places

About the position

The Operations Manager at Hard Rock Cafe is responsible for overseeing departmental P&L expense lines, supporting senior leadership in maintaining brand standards, and ensuring the cafe meets its business objectives. This role involves mentoring staff, managing labor schedules, and fostering a customer-centric environment while executing established brand standards.

Responsibilities

• Manage departmental P&L expense lines as designated by the General Manager.
• Support cafe senior leadership in upholding brand standards and core values.
• Demonstrate financial comprehension of the cafe's budget and P&L.
• Mentor and coach hourly staff members to develop them into brand ambassadors.
• Manage labor schedules in line with the cafe's budget and forecast models.
• Run a department and/or cost center successfully.
• Partner across departments to support consistent execution of systems and processes.
• Support senior management in building a highly functional hourly team.
• Execute established brand standards within the Rock Shop and grow retail sales.
• Foster an environment of customer service prioritizing guest satisfaction.
• Engage with guests regarding music, both current and past.
• Attract and retain talented individuals in the market.
• Define goals and expectations for team members and hold them accountable.
• Support staff development and advancement along career paths.
• Serve as a Learning Coach to implement learning and development programs.

Requirements

• 3+ years in an Operations Managerial role with high volume exposure in a casual-themed, full-service restaurant.
• Ability to learn and bring innovative ideas to the team.
• Genuine enthusiasm and aptitude for serving people.
• Excellent verbal and written communication skills.
• High level of business acumen and common sense.
• Strong problem-solving skills with the ability to diagnose and implement solutions.
• Strong communication and listening skills, with proficiency in English.

Nice-to-haves

• Multiple language abilities are a plus.

Benefits

• Health insurance
• No strict dress code