Manager - Order Management

$125,000 - $150,000/Yr

Egnyte - Mountain View, CA

Full-time - Manager

Mountain View, CA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Manager - Order Management at Egnyte is responsible for overseeing the deployment and management of SaaS solutions, leading a team of deployment specialists, and ensuring accurate reporting and reconciliation of revenue. This role involves collaboration with various cross-functional teams to optimize processes and enhance customer satisfaction while adhering to established standards and timelines.

Responsibilities

• Oversee the entire deployment process from initial customer onboarding to post-deployment support.
• Troubleshoot and resolve deployment-related issues.
• Collaborate with cross-functional teams to ensure business objectives and customer success.
• Utilize internal developed Billing Application, Salesforce, and NetSuite for data analysis.
• Identify opportunities for process improvement and implement best practices.
• Continuously evaluate and optimize deployment processes for efficiency and customer satisfaction.
• Help reconcile data between multiple systems for invoicing and management purposes.
• Manage and mentor a team of deployment specialists, providing guidance and support.

Requirements

• Bachelor's degree in accounting, finance, or a related field.
• Minimum of 4 years of experience in SaaS deployment operations.
• Strong leadership skills with the ability to motivate a team.
• Excellent communication and interpersonal skills.
• Proficiency in Salesforce, NetSuite, and other relevant software tools.
• Basic knowledge of ASC 606 and US GAAP accounting principles.
• Strong problem-solving and analytical skills.

Nice-to-haves

• Experience with Tableau and finance analysis skills.
• Familiarity with revenue accounting guidelines.

Benefits

• Competitive salaries and comprehensive benefits
• Company equity depending on role and level
• Flexible hours and generous time off (RTO)
• Paid holidays and sick time
• 401(k) Retirement Plan
• Health Savings Account (HSA) with employer contribution
• Up to 12 weeks of paid Parental and Adoption Leave
• Gym, cell phone, and internet reimbursement
• Free well-being apps and access to Employee Assistance Program (EAP)
• Discounted pet insurance and other perks