Manager, Organizational Change Management

$65,000 - $133,000/Yr

Ford - Santa Fe, NM

Full-time - Manager

Santa Fe, NM

Transportation Equipment Manufacturing

About the position

At Ford Credit, we understand that our progress is fundamentally rooted in the empowerment and development of our people. It is through their talents, collaboration, and dedication that we can effectively streamline processes and drive innovation within the automotive finance industry. As an Organizational Change Manager, you will be part of the Organizational Change Management (OCM) team. OCM plays a pivotal role in driving transformational change across the organization. You will lead a team of change professionals in the development and implementation that facilitates effective change initiatives, ensuring alignment with Ford Credit's strategic objective. Your leadership will be instrumental in fostering a culture of continuous improvement and adaptability within the company. In this role, you will lead and mentor a team of change management professionals, providing guidance on best practices in change management strategies and execution. You will collaborate with cross-functional teams to identify change impacts, develop change management plans, and ensure seamless integration of new processes, systems, and people. Driving the adoption of change initiatives will be a key focus, which includes designing and delivering comprehensive communication, training, and support programs. Utilizing metrics and feedback to assess the effectiveness of change management activities will allow you to make data-driven decisions to enhance outcomes. As a change advocate, you will promote the benefits of change and encourage a positive response to new initiatives among stakeholders, facilitating stakeholder engagement sessions and interviews to ensure inclusivity and transparency in the change management process.

Responsibilities

• Lead and mentor a team of change management professionals, providing guidance on best practices in change management strategies and execution
• Collaborate with cross-functional teams to identify change impacts, develop change management plans, and ensure seamless integration of new processes, systems, and people
• Drive the adoption of change initiatives by designing and delivering comprehensive communication, training, and support programs
• Utilize metrics and feedback to assess the effectiveness of change management activities and make data-driven decisions to enhance outcomes
• Serve as a change advocate, promoting the benefits of change and encouraging a positive response to new initiatives among stakeholders
• Facilitate stakeholder engagement sessions and interviews to ensure all voices are heard and that the change management process is inclusive and transparent

Requirements

• A bachelor's degree in Business Administration, Organizational Psychology, or a related field
• 8+ years of experience in change management principles, methodologies, and tools, with experience applying them in complex organizational settings
• Proven track record of leading and developing high-performing teams in a change management environment
• Demonstrated ability to manage projects simultaneously, with a focus on results and meeting deadlines

Nice-to-haves

• A master's degree in a related field
• Industry-standard certification in Change Management like PROSCI
• Experience working in the financial services industry, particularly in credit services
• Excellent communication and interpersonal skills, with the ability to influence and engage at all levels of the organization
• A deep understanding of AutoFinance business models and the automotive financing landscape
• Experience with digital transformation initiatives and the integration of new technologies within an organization
• Familiarity with project management software and collaboration tools to effectively manage change initiatives
• A passion for innovation and the ability to foster a culture that embraces change and continuous learning

Benefits

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time