Manager, Outside Account Management

About the position

We're looking for a Manager, Outside Account Management to lead and develop a team of Strategic Partner Managers, while achieving our regional goals of growing the merchant side of the DoorDash marketplace business. As a member of our Local Team, you will build our strategic advantage: winning and growing the best merchants in each city. As a people manager, you will improve our team’s working practices, while supporting retention and relationship building with strategic merchant partners. You will report to the Senior Manager on our regional team within our Outside Account Management organization. The ideal candidate will be based in-region, with travel amount established by the Senior Manager, or as needed, for regional team requirements. We expect travel to be 1-3x a quarter.

Responsibilities

• Manage a team of Strategic Partner Managers that grow merchants relationships with our key local accounts across the region
• Work across Merchant Operations, Product, Engineering, Marketing, Analytics, and Sales teams to improve the merchant experience and achieve market revenue goals
• Work with Merchant Operations team to accomplish a 'winning with the merchant' operations strategy
• Produce new investment opportunities by being the local liaison for new products to roll out in your region
• Build models to evaluate the economic and strategic costs and benefits of merchant acquisition, engagement, and retention programs and experiments
• Forecast and evaluate OKR achievement for our book of business
• Use data and customer feedback to guide decisions on various initiatives

Requirements

• 5+ years of experience in consulting / strategy / business development / sales / operations / technology / analytics or related experience
• 1+ years of experience coaching or developing Strategic Partner Managers to achieve personal and shared goals
• Experience in a client-facing or account management role
• Proven success in connecting regional team members across a larger mission and organization
• Experience from either the restaurant industry, small and medium business sales, or high-growth, early tech startup environments

Benefits

• Premium healthcare
• Wellness expense reimbursement
• Paid parental leave
• Comprehensive benefits and perks