Manager, Outside Sales

Spectrum - Lincoln, NE

Full-time - Manager

Lincoln, NE

Telecommunications

About the position

The Manager of Outside Sales is responsible for leading a geographically assigned team of Residential Connectivity Sales Supervisors and their respective teams. This role involves managing daily operations focused on selling best-in-class services to residential customers while supporting the goals of soliciting new prospective customers. The manager is expected to actively and consistently support efforts to simplify and enhance the customer experience, ensuring that the team meets and exceeds budgeted headcount and sales goals. As a charismatic and enthusiastic leader, the Manager will create excitement and energy within the team, building and leading effective teams while developing skills in others. Strong project management skills are essential, as the manager will need to prioritize multiple tasks and initiatives in a fast-paced environment. The position requires the ability to set clear expectations for team members and hold them accountable in a consistent and fair manner. The Manager will also be responsible for staff functions, including selection, training, development, performance evaluation, discipline, termination, and salary/status change recommendations. Identifying knowledge and training gaps within the team and developing plans to address these gaps is crucial. Familiarity with reporting and analytics necessary to drive and support business decisions is also required. The role involves collaboration with other departments and support teams to achieve overall goals and objectives. The work allocation for the Residential Connectivity Sales leaders will consist of approximately 30% fieldwork and 70% office work. Additionally, the Manager will coach the team to follow Charter's Sales Process, communicate territory assignments, monitor payroll processes, and ensure timely and accurate approval of all commission payments. Administrative tasks related to all sales activities must be completed accurately, and the Manager should maintain a detailed understanding of Charter's product offerings and value propositions in the markets they serve. The role also requires maintaining current knowledge of the marketplace, including competition, and fostering positive and professional relationships with customers, business partners, and co-workers. Reports will be prepared as needed, and other duties may be assigned by leadership.

Responsibilities

• Lead a geographically assigned team of Residential Connectivity Sales Supervisors and their teams.
• Manage daily operations focused on selling to residential customers.
• Support efforts to enhance the customer experience.
• Meet and exceed budgeted headcount and sales goals.
• Create excitement and energy within the team.
• Build and lead effective teams and develop skills in others.
• Set clear expectations and hold employees accountable.
• Manage staff functions including selection, training, and performance evaluation.
• Identify knowledge and training gaps and develop plans to address them.
• Familiarize with reporting and analytics to support business decisions.
• Collaborate with other departments to achieve goals and objectives.
• Communicate territory assignments to team members.
• Monitor payroll processes and ensure timely commission payments.
• Complete administrative tasks related to sales activities.
• Maintain knowledge of product offerings and market value propositions.
• Prepare reports as needed.
• Perform other duties as requested by leadership.

Requirements

• Bachelor's degree in business or marketing, or equivalent work experience.
• 5+ years of Outside Sales or related work experience.
• Ability to read, write, speak, and understand English.
• Excellent communication, interpersonal, and organizational skills.
• Strong technical and computer skills.
• Ability to travel to assigned territories using a reliable personal vehicle.
• Ability to work outside for extended periods in any season and/or during inclement weather.
• Familiarity with computer operating systems and various communication devices.
• Must be able to work non-traditional hours such as evenings and weekends.
• Valid driver's license and satisfactory driving record.

Nice-to-haves

• Knowledge of Direct Sales practices.
• Experience with consumer education of products and services.
• Knowledge of cable or telecommunications service.
• Sales Supervisory experience preferred.

Benefits

• Comprehensive benefits package that rewards employees for their contributions.
• Support for all aspects of employee well-being.
• Career development opportunities.