Manager, Outside Sales

Spectrum - Maitland, FL

Full-time - Mid Level

Maitland, FL

Telecommunications

About the position

The Manager of Outside Sales is a pivotal role within our organization, responsible for leading a geographically assigned team of Residential Connectivity Sales Supervisors and their respective teams. This position is focused on managing daily operations that cater to our residential customers, ensuring the delivery of best-in-class services while actively soliciting new prospective customers. The ideal candidate will be a charismatic and enthusiastic leader, skilled in creating excitement and energy within the team, and adept at building and leading teams while developing the skills of others. In this role, you will be responsible for meeting and exceeding budgeted headcount and sales goals. You will need to possess strong project management skills, enabling you to prioritize multiple tasks and initiatives in a fast-paced environment. As a leader, you will manage and monitor various functions related to staff, including selection, training, development, performance evaluation, discipline, termination, and salary/status change recommendations. Setting clear expectations and holding employees accountable in a consistent and fair manner is crucial to the success of this position. You will also be tasked with identifying knowledge and training gaps within your team and developing plans to address these gaps. Familiarity with reporting and analytics necessary to drive and support business decisions is essential. Collaboration with other departments and support teams will be key to achieving overall goals and objectives. The role involves a mix of fieldwork (approximately 30%) and office work (70%), requiring effective communication of territory assignments to Residential Connectivity Sales Supervisors and ensuring timely and accurate payroll processes. Additionally, you will complete administrative tasks related to all sales activities and ensure your team does the same. A detailed understanding of the company's product offerings and value propositions in the markets served is necessary, along with maintaining current knowledge of the marketplace, including competition, and fostering positive relationships with customers, business partners, and co-workers. You will prepare reports as needed and perform other duties as requested by leadership.

Responsibilities

• Lead and manage a geographically assigned team of Residential Connectivity Sales Supervisors and their teams.
• Meet and exceed budgeted headcount and sales goals.
• Create excitement and energy within the team while building and leading teams.
• Develop skills in others through effective coaching and training.
• Manage staff functions including selection, training, development, performance evaluation, and discipline.
• Set clear expectations and hold employees accountable for their performance.
• Identify knowledge and training gaps and develop plans to address them.
• Familiarize with reporting and analytics to support business decisions.
• Collaborate with other departments to achieve goals and objectives.
• Communicate territory assignments to Residential Connectivity Sales Supervisors.
• Monitor payroll processes and ensure timely approval of commission payments.
• Complete administrative tasks related to sales activities and ensure team compliance.
• Maintain in-depth knowledge of product offerings and marketplace competition.
• Prepare reports as needed and perform additional duties as requested.

Requirements

• Bachelor's degree in business or marketing, or equivalent work experience.
• 5+ years of Outside Sales or related work experience.
• Ability to read, write, speak, and understand English.
• Excellent communication, interpersonal, and organizational skills.
• Strong technical and computer skills.
• Valid driver's license and satisfactory driving record.
• Ability to travel to assigned territories and company facilities using a reliable personal vehicle.
• Ability to work outside for extended periods in any season and/or during inclement weather.
• Familiarity with various consumer and commercial communications devices and software applications.

Nice-to-haves

• Knowledge of Direct Sales practices.
• Experience with consumer education of products and services.
• Knowledge of cable or telecommunications services.
• Sales Supervisory experience preferred (0.5+ years).

Benefits

• Comprehensive benefits package that rewards employees for their contributions.
• Support for all aspects of employee well-being.
• Opportunities for career growth and development.