Manager, Outside Sales

Spectrum - Cleveland Heights, OH

Full-time - Mid Level

Cleveland Heights, OH

10,001+ employees

Telecommunications

About the position

The Manager of Outside Sales at Spectrum is responsible for leading a geographically assigned team of Residential Connectivity Sales Supervisors and their teams. This role focuses on managing daily operations to sell best-in-class services to residential customers while supporting the goals of soliciting new prospective customers. The position emphasizes enhancing the customer experience, meeting budgeted headcount and sales goals, and developing team members' skills. The ideal candidate is a charismatic leader with strong project management skills, capable of prioritizing multiple tasks in a fast-paced environment.

Responsibilities

• Lead and manage a team of Residential Connectivity Sales Supervisors and their teams.
• Meet and exceed budgeted headcount and sales goals.
• Support efforts to simplify and enhance the customer experience.
• Monitor staff functions including selection, training, development, performance evaluation, and discipline.
• Set clear expectations and hold employees accountable.
• Identify knowledge and training gaps and develop plans to address them.
• Collaborate with other departments to achieve goals and objectives.
• Prepare reports as needed and complete administrative tasks related to sales activities.

Requirements

• Bachelor's degree in business or marketing, or equivalent work experience.
• 5+ years of Outside Sales or related work experience.
• Strong project management skills.
• Excellent communication, interpersonal, and organizational skills.
• Ability to read, write, speak, and understand English.
• Strong technical and computer skills.

Nice-to-haves

• Knowledge of Direct Sales practices.
• Experience with consumer education of products and services.
• Knowledge of cable or telecommunications service.
• Sales Supervisory experience preferred.

Benefits

• Comprehensive pay and benefits package that rewards employees for their contributions.
• Opportunities for advancement within the company.