Manager, Patient Support & Services, Digital Enterprise

Bausch Health - Bridgewater Township, NJ

Full-time - Mid Level

Remote - Bridgewater Township, NJ

10,001+ employees

Chemical Manufacturing

About the position

The Manager, Patient Support & Services, Digital Enterprise at Bausch + Lomb is responsible for leading digital initiatives that enhance pharmacy operations and patient engagement within the ophthalmic pharmaceutical business unit. This role requires collaboration with cross-functional teams to develop and implement a comprehensive digital strategy, manage projects, and ensure compliance with regulations while providing training and support for new digital tools.

Responsibilities

• Collaborate with stakeholders to define and implement a comprehensive digital strategy that aligns with business goals and enhances pharmacy and patient support services.
• Lead and manage digital projects from inception to execution, ensuring timely delivery and alignment with strategic objectives.
• Build strong relationships with pharmacies, healthcare providers, and internal teams to understand their needs and gather feedback for continuous improvement.
• Analyze digital engagement metrics and user feedback to identify trends and insights, informing future digital initiatives.
• Oversee the integration of digital tools and platforms that facilitate communication and streamline operations for key stakeholders.
• Develop and deliver training programs on new digital tools and best practices to ensure effective usage and adoption.
• Ensure all digital initiatives comply with relevant regulations and maintain the highest standards of data security.

Requirements

• Bachelor's degree in Business, Marketing, Healthcare, or a related field.
• 5+ years of experience in digital marketing, project management, or a related field within the pharmaceutical or healthcare industry.
• Understanding of pharmacy operations and patient support services.
• Proficiency in digital tools and technologies, including CRM systems, data analytics, and patient engagement platforms.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Proven ability to analyze data, draw insights, and make data-driven decisions.
• Strong organizational skills and the ability to manage multiple projects simultaneously.

Benefits

• Hybrid work schedule allowing for up to 2 days/week of telecommuting from home and 3 days/week in the corporate office.