Manager, Payroll Operations

$108,700 - $168,675/Yr

DocuSign - San Francisco, CA

Full-time - Manager

Onsite - San Francisco, CA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

DocuSign is a leading company that brings agreements to life, serving over 1.5 million customers and more than a billion people across 180 countries. The company specializes in intelligent agreement management, which helps businesses streamline their operations by managing agreements effectively. The Payroll Manager - US will oversee the day-to-day operations of the US payroll and employment tax portfolio within the Global Payroll organization. This role is crucial for ensuring compliance with payroll regulations and delivering exceptional customer service. The Payroll Manager will lead a team, fostering collaboration with internal and external partners while driving operational excellence throughout the service delivery model. The successful candidate will have a strong background in payroll regulations, labor and employment tax laws, and federal and state tax legislation. They will be responsible for conducting pre and post payroll audits, ensuring accurate payroll operations, and implementing continuous process improvements. The Payroll Manager must be able to work independently, make informed decisions, and operationalize necessary changes to enhance service delivery. This position requires a comprehensive understanding of payroll operations and their upstream and downstream impacts, as well as a commitment to maintaining cutting-edge tax operations. In this role, the Payroll Manager will also be responsible for managing vendor relationships, ensuring compliance with service level agreements, and leading audits related to payroll and tax filings. They will communicate effectively with various levels of management and respond to complex payroll inquiries from employees and stakeholders. The Payroll Manager will also play a key role in transitions during mergers, acquisitions, and divestitures, ensuring a smooth integration of payroll processes.

Responsibilities

• Organize and lead staff ensuring a fully efficient payroll operation
• Verify and maintain compliance with government payroll/tax requirements
• Keep abreast of current and changing payroll and employment tax laws
• Review and audit current processes to ensure compliance, while recommending and implementing changes where it's needed
• Lead and initiate strategic changes to enhance payroll processes, ensuring compliance, accuracy, and efficiency across the organization
• Identify and implement continuous improvement initiatives to streamline payroll operations and support organizational goals
• Collaborate with cross-functional teams to drive change management efforts, fostering a culture of innovation and operational excellence within the payroll function
• Work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends
• Develop and administer schedules and manage performance requirements
• Complete post payroll audits and reporting, prepare metrics and track errors using technology and reporting tools
• Lead the internal or external audits and review of records, worker's compensation, tax filings, SOX, and other related documentation
• Evaluate federal, state, and local wage and hour rules, executive compensation and related impacts
• Partner closely with various organizational partners to ensure accurate GL and tax reporting
• Respond to complex payroll related inquiries from employees and/or key stakeholders
• Lead work and provide direction for transitions in mergers, acquisitions, and divestitures
• Communicate effectively with various levels of management to ensure high level of customer support and positive customer interactions
• Manage vendors and system providers including compliance with service level agreements
• Be responsible for tracking and testing of legislative/regulatory changes, application enhancements, and system modifications
• Support execution of SOX controls as well as internal, external audits
• Manage, coach and develop team members
• Conduct ongoing training for payroll staff to ensure productivity and knowledge of overall processes are maintained and improved

Requirements

• BA/BS degree or equivalent work experience
• 5+ years of experience in payroll related responsibilities
• Experience working with wage and hour laws, payroll processing and associated compliance and regulations, Federal and State Tax legislation and regulations
• Experience with Excel and PC
• Experience with Google suite

Nice-to-haves

• CPP/FPC certification
• Proficient verbal and written communication skills
• Proven track record of leading payroll operations for a large, complex payroll operation timely and accurately
• Ability to apply documented rules, past practices, or instructions on an independent level
• Ability to work in a fast-paced environment even during times of ambiguity
• Demonstrated ability to hold information confidential with excellent judgment
• Understanding of payroll processing within a shared services environment
• Proficient computer, organizational, analytical, research and problem-solving skills
• Complete self-initiated training necessary to remain current on payroll practices
• Ability to learn processes quickly for more efficient and effective results
• Experience with Workday and ADP systems
• Excellent interpersonal skills, positive attitude, flexibility, and a willingness to learn new things
• Ability to adapt to change and adjust to the business needs
• Ability to interact professionally with all levels of the organization
• 2-4 years of experience with database systems
• Strong commitment to customer service, yet able to maintain a big picture view while focusing on specific technology solutions for end-user needs
• Self-motivated to complete projects with excellent organizational and time management skills
• Experience using a major report writing tool
• Experience using MS Excel for a variety of uses

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events