Manager, Payroll Operations

$108,700 - $168,675/Yr

DocuSign - San Francisco, CA

Full-time - Manager

Onsite - San Francisco, CA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

DocuSign is a leading company that brings agreements to life, serving over 1.5 million customers and more than a billion people across 180 countries. The Payroll Manager - US plays a crucial role in the day-to-day operations and governance of the US payroll and employment tax portfolio within the Global Payroll organization. This position requires a proactive leader who can foster collaboration with customers and key internal and external business partners while driving operational excellence throughout the service delivery model. The Payroll Manager must have a proven track record in pre and post payroll audits and reviews, ensuring accurate and compliant payroll operations while delivering outstanding customer service. The ideal candidate will possess a strong background in payroll regulations, labor and employment tax regulations, and Federal and State Tax legislation. They must be adept at navigating ambiguity and be self-motivated, capable of piecing together facts and data to identify issues, propose resolutions, and implement necessary changes to improve operations and service delivery. A focus on continuous process improvement is essential, as is a comprehensive understanding of all payroll operations, including the upstream and downstream impacts on payroll and employment tax operations. To succeed in this role, the Payroll Manager must be a subject matter expert on wage and hour laws, payroll processing, and associated compliance/regulations. They will manage a large, complex payroll operation, ensuring timely and accurate processing. This position is a people manager role, reporting directly to the Director of Payroll, and involves leading a team while providing guidance and oversight on payroll and employment tax actions, policies, and procedures.

Responsibilities

• Organize and lead staff ensuring a fully efficient payroll operation
• Verify and maintain compliance with government payroll/tax requirements
• Keep abreast of current and changing payroll and employment tax laws
• Review and audit current processes to ensure compliance, while recommending and implementing changes where it's needed
• Lead and initiate strategic changes to enhance payroll processes, ensuring compliance, accuracy, and efficiency across the organization
• Identify and implement continuous improvement initiatives to streamline payroll operations and support organizational goals
• Collaborate with cross-functional teams to drive change management efforts, fostering a culture of innovation and operational excellence within the payroll function
• Work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends
• Develop and administer schedules and manage performance requirements
• Complete post payroll audits and reporting, prepare metrics and track errors using technology and reporting tools
• Lead the internal or external audits and review of records, worker's compensation, tax filings, SOX, and other related documentation
• Evaluate federal, state, and local wage and hour rules, executive compensation and related impacts
• Partner closely with various organizational partners to ensure accurate GL and tax reporting
• Respond to complex payroll related inquiries from employees and/or key stakeholders
• Lead work and provide direction for transitions in mergers, acquisitions, and divestitures
• Communicate effectively with various levels of management to ensure high level of customer support and positive customer interactions
• Manage vendors and system providers including compliance with service level agreements
• Be responsible for tracking and testing of legislative/regulatory changes, application enhancements, and system modifications
• Support execution of SOX controls as well as internal, external audits
• Manage, coach and develop team members
• Conduct ongoing training for payroll staff to ensure productivity and knowledge of overall processes are maintained and improved

Requirements

• BA/BS degree or equivalent work experience
• 5+ years of experience in payroll related responsibilities
• Experience working with wage and hour laws, payroll processing and associated compliance and regulations, Federal and State Tax legislation and regulations
• Experience with Excel and PC
• Experience with Google suite

Nice-to-haves

• CPP/FPC certification
• Proficient verbal and written communication skills
• Proven track record of leading payroll operations for a large, complex payroll operation timely and accurately
• Ability to apply documented rules, past practices, or instructions on an independent level
• Ability to work in a fast-paced environment even during times of ambiguity
• Demonstrated ability to hold information confidential with excellent judgment
• Understanding of payroll processing within a shared services environment
• Proficient computer, organizational, analytical, research and problem-solving skills
• Complete self-initiated training necessary to remain current on payroll practices
• Ability to learn processes quickly for more efficient and effective results
• Experience with Workday and ADP systems
• Excellent interpersonal skills, positive attitude, flexibility, and a willingness to learn new things
• Ability to adapt to change and adjust to the business needs
• Ability to interact professionally with all levels of the organization
• 2-4 years of experience with database systems
• Strong commitment to customer service, yet able to maintain a big picture view while focusing on specific technology solutions for end-user needs
• Self-motivated to complete projects with excellent organizational and time management skills
• Experience using a major report writing tool
• Experience using MS Excel for a variety of uses

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events