About the position
The Manager, People Operations at ID.me will be responsible for leading and managing the People Operations team in delivering exceptional service and driving process excellence. Reporting to the VP, Total Rewards and People Operations, this role will oversee HR service delivery, ensure compliance, enhance the employee experience, and provide the infrastructure needed to scale as ID.me continues to grow. This leader will work closely with cross-functional teams, such as Legal, Finance, Accounting, and IT, to ensure that People Operations aligns with the company's overall strategic goals and remains legally compliant. The ideal candidate is a strategic problem-solver with a passion for operational excellence, employee support, and continuous improvement and will play a pivotal role in shaping the employee experience and enhancing organizational performance.
Responsibilities
- Oversee the People Operations team to ensure timely, accurate, and high-quality support for all employee inquiries.
- Manage the intake, tracking, and resolution of HR requests, ensuring SLA adherence.
- Continuously assess and improve HR processes to enhance efficiency, accuracy, and employee experience.
- Partner with the HRIS team to streamline and automate HR workflows and processes.
- Ensure compliance with all federal, state, and local employment laws and regulations.
- Maintain HR policies, ensuring they are up to date and aligned with legal requirements and best practices.
- Lead HR's response to internal and external audits, ensuring documentation and processes are audit-ready.
- Partner with the Employee Relations team to provide operational support on investigations and issue resolution.
- Support the Benefits team with the management of leave of absence (LOA) and ADA accommodation requests.
- Manage the company's fledgling immigration program, acting as the primary point of contact for employees and stakeholders regarding immigration-related matters.
- Collaborate with legal partners to ensure compliance with immigration laws and requirements.
- Lead, mentor, and develop a team of two People Operations Specialists.
- Strategize, plan, and execute against the current needs within People Ops and plan for evolving processes as we scale.
- Drive project management for HR Operations initiatives.
Requirements
- 5+ years of People Operations experience, including experience managing HR service delivery, compliance, and process optimization.
- 2+ years of leadership experience, with a proven ability to develop and manage high-performing teams.
- Strong knowledge of HR compliance, audit processes, and employment laws.
- Experience developing and managing immigration programs is a plus.
- Proficiency in HR systems (HRIS) and experience driving automation and workflow improvements.
- Strong project management capabilities.
- Strong communication, critical thinking, and problem-solving skills.
Benefits
- Comprehensive medical, dental, vision insurance.
- Health savings account and flexible spending accounts.
- Basic and voluntary life and AD&D insurance.
- 401(k) with company match.
- Parental leave.
- Unlimited paid time off subject to the terms and conditions of the PTO policy.
- Short and long-term disability insurance.
- Accident and critical illness insurance.
- Referral bonus policy.
- Employee assistance program.
- Pet insurance.
- Travel assistant program.
- Wellbeing and childcare discounts.
- Benefit advocates.
- Learning and development benefit.
