Manager, People Support Operations

$115,000 - $165,000/Yr

LE0001 ServiceTitan, Inc.

Full-time - Mid Level

About the position

The People/HR Support Operations Manager will play a crucial role in optimizing and systemizing HR processes within a rapidly growing organization. This position is responsible for ensuring compliance, managing operational support, leading cross-functional projects, and developing the People Support Operations team. The ideal candidate will have extensive experience in People Operations and a strong focus on enhancing efficiency and effectiveness across the organization.

Responsibilities

• Manage the HR Operations team, fostering a collaborative and high-performing environment.
• Develop ways of working and team structures that support the organization's goals.
• Continuously assess team capacity and deliverables to ensure alignment with business needs.
• Develop and execute best practice global people procedures.
• Find innovative ways to operationalize people operations processes and tools to enhance efficiency and effectiveness.
• Ensure compliance with all relevant laws and regulations.
• Conduct regular HR audits to identify areas of improvement.
• Manage compliance support and reporting, ensuring accurate and timely documentation.
• Handle operational support escalations efficiently.
• Manage incident responses, ensuring quick resolution and minimal disruption.
• Contribute to and manage cross-functional HR projects.

Requirements

• 7+ years of experience in People Operations and leading a team or a related field.
• Experience in solving people problems and partnering with key stakeholders such as Finance, IT, and Legal.
• Experience procuring, enhancing, optimizing, and integrating HR Systems, ideally Workday HCM.
• Experience working with EOR / PEO organizations is an asset.
• Track record of developing and managing internal people programs, policies, processes, and teams for scale in a high growth company.
• High level of care for user experience and excellent interpersonal skills.
• Excellent organization skills, high attention to detail, and ability to prioritize actions.
• Ability to challenge the status quo and implement better ways of working.
• Experience in M&A, integrations, and optimizations is an asset.

Nice-to-haves

• Experience in M&A, integrations, and optimizations is an asset.

Benefits

• Flexible time off with ample learning and development opportunities.
• Comprehensive onboarding program and leadership training.
• Holistic health and wellness benefits including company-paid medical, dental, and vision.
• 401k match and telehealth options.
• Parental leave and support, up to $20k in adoption reimbursement.
• Pet insurance and legal advisory services.
• Financial planning tools and more.