Manager Portfolio Management Business Credit Center

Webster Bank - Southington, CT

Full-time - Mid Level

Southington, CT

Credit Intermediation and Related Activities

About the position

At Webster, we are dedicated to putting people first, and this position plays a crucial role in our mission. As a member of the Business Credit Center, you will be responsible for managing an assigned group of loans within our commercial loan portfolio. This role encompasses a variety of tasks that are essential for maintaining credit quality, managing risk grades, ensuring compliance with covenants, and overseeing loan and line maturities. You will also be involved in loan documentation, collateral tracking, and providing exceptional customer service to our clients. Your day-to-day responsibilities will include significant customer interaction, both written and verbal, as you partner with Relationship Managers to cross-sell new products and services. Your goal will be to deliver an industry-leading customer experience to our borrowing customers. Additionally, you will participate in project teams and Continuous Improvement initiatives that may impact the entire unit. The portfolio you manage may consist of larger, more complex credit facilities, and you may also take on team leadership responsibilities, assisting in the training of junior staff members and sales partners. In this role, you will monitor and maintain the quality of your assigned commercial loan portfolio, alerting senior management to any issues that may arise. You will manage the renewal and modification processes for loans and lines of credit, ensuring timely document execution through thorough underwriting and closing processes. Regular credit and financial reviews will be part of your routine, ensuring accurate risk grades and data integrity. You will also conduct site visits to meet with company management, collect financial information, and discuss new lending opportunities, all while supporting the Bank's loan payment collection efforts to minimize past dues and charge-offs.

Responsibilities

• Monitor and maintain an assigned commercial loan portfolio and alert senior management to issues which affect portfolio quality.
• Manage the renewal and modification process for loans and lines of credit by performing the underwriting and closing processes to ensure timely document execution.
• Perform routine, thorough credit/financial reviews of relationships in an assigned loan portfolio and ensure accurate risk grades and data integrity at all times.
• Perform routine site visits to meet with company management, collect financial information, discuss new lending opportunities.
• Support and deliver superior customer service to business relationships to bring consistent customer experiences throughout the Bank's footprint.
• Support the Bank's loan payment collection efforts to remain within targets for past dues and charge-offs and identify and support the transfer of problem loans to the Commercial Loan Workout Group.
• Participate, and take a leading role when necessary, in Continuous Improvement initiatives and/or assist with the training of junior staff members.

Requirements

• Bachelor's Degree required - Business, Finance, Accounting or Economics preferred.
• Minimum 5-7 years of related banking experience - Commercial credit experience required with the completion of a formal credit training program preferred.
• Strong credit skills with the capacity to evaluate strengths and weaknesses of a wide variety of credit facilities.
• Must be service oriented and possess strong interpersonal, organizational and communication skills.
• Must be comfortable in customer contact situations including potential work-out/loan restructure environments.
• Ability to multi-task, prioritize work to meet deadlines and work both independently and within a team structure.
• Previous leadership experience preferred, but not required.

Benefits

• Incentive compensation based on performance.
• Robust development opportunities for career growth.