Spectacor - Philadelphia, PA
posted 5 days ago
Full-time - Mid Level
Philadelphia, PA
About the position
The Manager of Premium Hospitality at the Wells Fargo Center is responsible for overseeing club and suite holders, ensuring exceptional customer service and managing client relationships. This role involves addressing inquiries, handling payments, and providing support during events, while also developing strategies for client retention and growth.
Responsibilities
- Cultivate, manage and grow client relationships to deliver excellent customer service and value.
- Accountable for running an effective service plan including monthly touch points actively recorded in CRM.
- Assist in the annual renewal of club box and suite holders.
- Work with the director to develop up-sell opportunities among premium seating clients.
- Maintain up-to-date knowledge and effectively communicate all complex happenings, events and premium seat holder benefits relevant to assigned account base.
- Proactively respond to and resolve all customer complaints, requests and inquiries from assigned account base.
- Respond to email and telephone inquiries from assigned premium seating clientele.
- Ensure regular, consistent and punctual attendance, with the ability to work nights, weekends, and variable schedules as necessary.
Requirements
- Bachelor's Degree preferred, or a combination of coursework and experience, or extensive related professional experience.
- 2-5 years of relevant work experience.
- Strong professional etiquette and teamwork skills.
- Exceptional customer service skills.
Benefits
- Commission eligibility for sales positions under applicable plans.
- Bonus eligibility for non-sales positions.
- Best-in-class benefits including physical, financial, and emotional support options.
