Comcast - Philadelphia, PA
posted 5 days ago
Full-time - Entry Level
Philadelphia, PA
Broadcasting and Content Providers
About the position
The position involves overseeing club and suite holders at the Wells Fargo Center, ensuring exceptional customer service and managing client relationships. The role requires handling inquiries, payments, and issues related to premium seating clients during events, while also maintaining a proactive approach to customer satisfaction.
Responsibilities
- Cultivate, manage and grow client relationships to deliver excellent customer service and value.
- Accountable for running an effective service plan including monthly touch points actively recorded in CRM.
- Assist in the annual renewal of club box and suite holders.
- Work with the director to develop up-sell opportunities among premium seating clients.
- Maintain up-to-date knowledge and effectively communicate all complex happenings, events and premium seat holder benefits relevant to assigned account base.
- Proactively respond to and resolve all customer complaints, requests and inquiries from assigned account base.
- Handle fans and situations in a calm and professional manner.
- Respond to email and telephone inquiries from assigned premium seating clientele.
- Ensure regular, consistent and punctual attendance, including nights and weekends as necessary.
Requirements
- Bachelor's Degree preferred, or a combination of coursework and experience, or extensive related professional experience.
- 2-5 years of relative work experience.
- Strong customer service skills and professional etiquette.
Nice-to-haves
- Experience in a fast-paced customer service environment.
- Knowledge of CRM systems and digital tools.
Benefits
- Comprehensive health benefits
- Retirement savings plan options
- Paid time off and holidays
- Employee discounts
- Professional development opportunities
