Manager, Process Management, Portfolio Management and Change Management (Hybrid)

Capital One - Richmond, VA

Full-time - Manager

Richmond, VA

Credit Intermediation and Related Activities

About the position

As a Manager of Process Management, Portfolio Management, and Change Management at Capital One, you will play a pivotal role in leading a team of process managers dedicated to delivering flawlessly executed processes that enhance business efficiency and drive results. This position requires a strong focus on collaboration with passionate leaders across various levels of the Fraud and Disputes (FDO) organization. Your ability to adapt to a dynamic environment, coupled with strong people leadership skills, influence, and communication, will be essential for success in this role. We are looking for dedicated and disciplined process professionals who thrive in a team environment and possess expertise in process improvement. You will be expected to demonstrate a history of improving company processes, resulting in significant time and resource savings. In this role, you will lead, include, empower, and inspire a team of Process Managers. You will collaborate with various departments across different locations to develop and execute effective and efficient processes. Utilizing a variety of techniques and tools such as Visual Management, Business Process Management, Lean, and Six Sigma, you will define, manage, and improve processes. You will also provide visibility into the impact of FDO's investments to achieve organizational goals at the portfolio level by working collaboratively with multiple teams across Channels, FDO, and Fraud Intent. Your responsibilities will include developing and leading FDO's Strategic Portfolio Management Process, which encompasses the prioritization of new work, impediment removal, and assessment of progress against OKRs (Objectives and Key Results). You will create clear scopes and success definitions across all areas of the Portfolio, including planning, communications, change management, and implementation. Additionally, you will support large, complex programs while providing strategic direction to stakeholders, peers, and direct reports. Leading special projects autonomously and in partnership with cross-functional teams will also be a key aspect of your role. This position is hybrid, requiring you to spend approximately half of your working time in the office (Richmond, VA or McLean, VA) and the other half working virtually.

Responsibilities

• Lead, include, empower, and inspire a team of Process Managers.
• Collaborate with various departments in different locations to develop and execute effective and efficient processes.
• Use a variety of techniques and tools to define, manage, and improve processes, such as Visual Management, Business Process Management, Lean, and Six Sigma.
• Provide visibility into the impact of FDO's investments to reach organizational goals at the portfolio level by working collaboratively with multiple teams across Channels, FDO, and Fraud Intent.
• Develop and lead FDO's Strategic Portfolio Management Process, including prioritization of new work, impediment removal, and assessment of progress against OKRs.
• Create clear scope and success definitions across all areas of the Portfolio, including planning, communications, change management, and implementation.
• Support large, complex programs while providing strategic direction to stakeholders, peers, and direct reports.
• Lead special projects autonomously and through partnership with cross-functional teams.
• Use common tools and processes to inform the delivery objectives.
• Work cross-functionally with multiple partner areas.

Requirements

• High School Diploma, GED or equivalent certification.
• At least 3 years of experience in Risk, Process Management, or Project Management.
• At least 2 years of experience in People Leadership.

Nice-to-haves

• Bachelor's Degree in Business Administration, Management, Finance, or Human Resources.
• BPM (Business Process Management), PMP (Project Management Professional), Lean certification, or Six Sigma certification.
• At least 5 years of experience in Change Management or Portfolio Management.
• At least 5 years of experience in Risk, Process Management, or Project Management.
• At least 5 years of experience in People Leadership.
• At least 3 years of experience using Google Suite (GMail, Sheets, Slides, or Docs).

Benefits

• Comprehensive health benefits
• Financial benefits
• Inclusive set of benefits supporting total well-being