Manager, Product Design, Customer Workflows

$158,500 - $277,500/Yr

ServiceNow - Santa Clara, CA

Full-time - Senior

Santa Clara, CA

Professional, Scientific, and Technical Services

About the position

The Manager of Product Design for Customer Workflows at ServiceNow is responsible for leading a team of designers to create user-centric product experiences that enhance workplace productivity. This role involves direct management, mentorship, and collaboration with cross-functional teams to drive the UX vision and execution of innovative solutions for a diverse range of clients. The position emphasizes the importance of empathy and understanding user needs, ensuring that design plays a critical role in product development.

Responsibilities

• Directly manage, mentor, and develop designers on the team.
• Drive the UX vision and execution of a platform that produces a product line to revolutionize workplace productivity and analytics solutions.
• Collaborate cross-functionally with product management, user research, engineering, and content from strategic definition through tactical execution of product roadmaps.
• Distill complex problems into clear goals and requirements for the design and research team.
• Drive the growth of a user-centric, collaborative culture across the Business Unit.
• Evangelize design strategy and product vision across global, distributed design teams.
• Oversee the team's work, including detailed mockups, prototypes, and behavior specifications.

Requirements

• 1+ years of experience managing people and/or leading design teams.
• 7+ years of experience in UX Design and/or Interaction Design.
• A portfolio of work samples representing your work and approach.
• Ability to understand and distill complex problems into clean solutions.
• Excellent teamwork, communication, and technical problem-solving skills.
• Experience working in an iterative and agile development environment.
• Ability to work with minimal supervision in a fast-paced environment.
• Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines.

Nice-to-haves

• Experience in user experience design or industry experience (corporate, software, web, or agency).

Benefits

• Employee stock purchase plan
• Health insurance
• Flexible spending account
• Family leave
• 401(k) matching