Manager Product Development, Customer-Facing Digital

$156,275 - $184,456/Yr

Metropolitan Transportation Authority - New York, NY

Full-time - Manager

New York, NY

Transit and Ground Passenger Transportation

About the position

The Manager of Product Development for Customer-Facing Digital at MTA is responsible for overseeing the entire product lifecycle from inception to retirement. This role involves leading a diverse team to develop and maintain digital products that enhance the daily commute for millions of New Yorkers. The position requires a blend of technical expertise, leadership skills, and a deep understanding of customer needs to drive product strategy and ensure successful delivery of innovative solutions.

Responsibilities

• Oversees rigorous quality assurance processes to deliver reliability, performance, and safety objectives.
• Oversees staff workload and quality of work, addressing performance issues when needed.
• Implements the product vision and strategy into the product development team's work.
• Identifies potential risks to the product and develops mitigation strategies, escalating risks to leadership as needed.
• Manages product initiatives to ensure completion on time and within budget.
• Manages through change, adapting to shifting priorities and market conditions.
• Translates strategies and policies into operational plans, ensuring alignment with company objectives.
• Delivers monthly or quarterly results, with performance subject to regular review against targets.
• Collaborates with IT and business leaders to create and manage product roadmaps aligned with digital strategies.
• Ensures team compliance with governance processes and adherence to technology architectures and methodologies.
• Develops, manages, and monitors system support processes to maintain product quality and sustainability.
• Understands customer needs, market trends, and the competitive landscape to inform product strategy and feature prioritization.
• Manages day-to-day operations and motivates team(s) to achieve results; may be responsible for a budget.
• Supervises a professional team of IT staff through all stages of the product lifecycle, from ideation to retirement.
• Monitors and manages team activities and deliverables for adherence to relevant governance processes.
• Analyzes and monitors effectiveness and efficiency of product(s), proposing and implementing improvement strategies.

Requirements

• Bachelor's degree or a combination of education and experience in lieu of a degree.
• Minimum of 5 years of relevant technology experience.
• Demonstrated leadership ability and experience in managing projects and initiatives.
• Strong ability to develop and implement enterprise product solutions.
• Expertise in technology with a strong understanding of various systems and potential risks.

Nice-to-haves

• Working knowledge of subway, rail, or bus systems; familiarity with the MTA system is a plus.
• Experience with mapping and geospatial data.
• Proficiency with SQL and data visualization tools like Tableau or Power BI.
• Familiarity with cloud platforms such as AWS, Azure, or GCP.

Benefits

• Telework eligibility (2 days per week after 30 days of hire)
• Competitive salary range
• Opportunities for professional development
• Diverse and inclusive work environment