Manager, Product Management, Associate Experience, Digital Workspace

Capital One - McLean, VA

Full-time - Manager

McLean, VA

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

As a Manager on the Associate Experience product team at Capital One, you will lead initiatives to enhance the associate experience through the development of user-friendly, digitally enriched platforms. This role focuses on understanding customer needs, defining product features, and collaborating with technical teams to deliver impactful solutions that align with business objectives.

Responsibilities

• Define key metrics to track success or prioritize features
• Translate requirements of large data initiatives into smaller actionable items
• Champion data literacy within the organization and drive adoption rates
• Conduct market assessments, user interviews, and testing
• Map out data personas and consumer profiles
• Make objective arguments to influence stakeholders
• Track usage to identify opportunities for improvement
• Develop and communicate the product vision and strategy for key components of the platform
• Deeply understand the needs of internal associates across Capital One
• Perform A/B testing to learn with speed
• Set OKRs and KPIs
• Prioritize the Product Backlog to maximize business and customer outcomes
• Incorporate design thinking and analytics to inform product design
• Enable collaboration and ensure communication between teams
• Maintain a healthy backlog of work and play a critical role in many agile ceremonies
• Support the team with escalation and resolution of impediments
• Serve as the connection between customers, Capital One's mission, and your team

Requirements

• Bachelor's Degree or military experience
• At least 3 years of experience in product management or at least 3 years of experience in product design, agile delivery, business analysis, data science, or software engineering

Nice-to-haves

• Bachelor's Degree in Computer Science or Engineering
• MBA or Master's degree
• 1+ years of experience in Agile product management

Benefits

• Comprehensive health benefits
• Financial benefits
• Inclusive benefits supporting total well-being