Capital One - McLean, VA
posted 3 months ago
Capital One is a high-tech company, a scientific laboratory, and a nationally recognized brand all in one, reaching tens of millions of consumers. We are a passionate and entrepreneurial team embracing bold ideas, fostering collaboration, and delivering great experiences for our customers. As a Manager on the Associate Experience product team, you will embark on the mission to connect customers in the Capital One enterprise with simple to use, digitally enriched experiences that are designed to enhance the associate experience. Capital One has a reputation for providing an industry-leading customer experience and is continuously pushing boundaries, surprising customers with solutions they never thought were possible. We strive to create the same unparalleled experience for our associates, the employees of Capital One. This role represents the needs of the customer to inform the platform roadmap, ensuring the capabilities being delivered are aligned with the intended business outcomes. You will be responsible for feature definition and partnering with tech teams to deliver platform components. The ideal candidate for this role is passionate about technology and deeply empathizes with internal and external customer needs. They are comfortable in conversation with engineering teams as well as stakeholders ranging from developers to senior leaders. Specific responsibilities include, but are not limited to: - Define key metrics to track success or prioritize features. - Translate requirements of large data initiatives into smaller actionable items. - Champion data literacy within the organization and drive adoption rates. - Conduct market assessments, user interviews, and testing. - Map out data personas and consumer profiles. - Make objective arguments to influence stakeholders. - Track usage to identify opportunities for improvement. - Develop and communicate the product vision and strategy for key components of the platform. - Deeply understand the needs of internal associates across Capital One. - Perform A/B testing to learn with speed. - Set OKRs and KPIs. - Prioritize the Product Backlog to maximize business and customer outcomes. - Incorporate design thinking and analytics to inform product design. - Enable collaboration and ensure communication between teams. - Maintain a healthy backlog of work and play a critical role in many agile ceremonies. - Support the team with escalation and resolution of impediments. - Serve as the connection between customers, Capital One's mission, and your team.