Manager, Product Manager - Retail Bank

$163,300 - $186,400/Yr

Capital One - West McLean, VA

Full-time - Mid Level

West McLean, VA

Credit Intermediation and Related Activities

About the position

As a Product Manager at Capital One, you will focus on enhancing the Case Experience platform, which impacts associate, customer, and third-party interactions. This role emphasizes a human-centered approach combined with data-driven decision-making to improve financial experiences. You will collaborate with cross-functional teams to innovate and implement solutions that address complex customer needs, driving significant changes in document processing and money movement.

Responsibilities

• Reimagine associate, customer, and third-party experiences on the Case Experience platform.
• Drive document imaging, internal money movement, and check processing services.
• Collaborate with cross-functional teams to improve business processes and customer experiences.
• Engage deeply with customers, associates, designers, technologists, and data scientists to develop innovative solutions.
• Communicate complex ideas clearly to ensure team alignment and understanding of priorities.
• Foster a self-supporting community by integrating the right tools and products.

Requirements

• At least 3 years of experience working with cross-functional teams to deliver consumer experiences.
• At least 3 years of experience working on core product platforms that power digital experiences.
• At least 3 years of digital industry experience for consumers.
• Bachelor's Degree or military experience.

Nice-to-haves

• At least 3 years of experience with web and client-side mobile platforms.
• At least 2 years of experience as a Product Owner in an Agile development process.
• MBA or Master's degree.

Benefits

• Competitive salary and equity (including a robust 401(k) plan)
• Excellent medical and dental insurance (and other health benefits)
• Continuous learning budget
• Highly supportive leadership environment