Manager, Product Services & Management - Epic Willow Inpatient

$91,400 - $158,100/Yr

Northwell Health - Lake Success, NY

Full-time - Manager

Lake Success, NY

Ambulatory Health Care Services

About the position

The Manager of Product Services & Management at Northwell Health is responsible for overseeing the staff and activities of the assigned team, focusing on the design, implementation, and enhancement of clinical information systems (CIS) to support healthcare professionals. This role involves collaboration with various stakeholders to ensure effective communication and project management, ultimately aiming to improve patient care and clinical workflows within the organization.

Responsibilities

• Provides leadership to Product Services & Management team members and supervisors by communicating and guiding toward achieving department objectives.
• Develops, communicates, and builds consensus for goals in alignment with the health system.
• Leads design, implementation, and enhancement of assigned CIS areas.
• Evaluates and assists with documentation of current processes, establishing a baseline for developmental improvements of future workflows.
• Validates work developed by CIS staff and support teams.
• Promotes enterprise standardization, utilization, and leading practices with site clinical leadership and staff.
• Collaborates with key clinicians and stakeholders to define data reporting requirements and analysis in support of patient/clinical records, performance improvement and departmental decision-making.
• Acts as a liaison to Nursing Institute, QM and Risk Management and Center for Clinical Excellence staff to coordinate and communicate CIS projects and outcomes measurement; reports on project status to CIS management.
• Facilitates ongoing enterprise CIS design and implementation associated with Nursing Institute policies and practices and QM standards.
• Ensures education of clinical and support staff to optimize information the health system/applications and maintain integrity.
• Selects, develops, manages, and evaluates direct reports; ensures performance appraisals are completed in a timely fashion.
• Performs related duties as required.

Requirements

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 6-8 years of relevant experience and 2-5 years of leadership/management experience required.

Nice-to-haves

• Epic certification is a plus.