Caterpillar - Victoria, TX
posted 4 days ago
The Manager Product Support at Caterpillar Inc. leads the Excavation division's Service Engineer and Dealer Solutions Network product support team across North and South America. This role focuses on identifying and addressing product support needs, leading quality restoration initiatives, and ensuring efficient execution of dealer solutions. The manager collaborates with various divisions to enhance product quality, supports new product introductions, and drives continuous improvement while mentoring team members and optimizing customer validation efforts.