Manager, Program Management III

Full-time - Manager

Reno, NV

About the position

Chewy is hiring a Manager, Program Management III within our North American fulfillment center network! This position will lead all aspects of quality initiatives and execution of quality standards within FC operations. If you are passionate about making data-supported decisions, and working with multi-org partnership, to redefine e-commerce fulfillment, then this opportunity is for you! Chewy is proud to offer competitive benefits, Leadership Development Programs, Rapid career growth potential, and Employee incentives.

Responsibilities

• Develop Quality focused programs to support company-wide process improvement.
• Participates in the development and implementation of new cost and process initiatives across multiple sites.
• Plan and initiate cross-functional projects to drive quality improvements from vendor supplied product through customer order delivery.
• Balance multiple sophisticated projects simultaneously while keeping all partners up to date on findings/results.
• Run scope of work, inputs, assumptions, and validation of all cost and defect reduction projects.
• Analyze current process outputs to resolve correlation/causation factors that should be considered for improvement.
• Benchmark standard processes and emerging trends to make recommendations on potential process, material, or resource improvements.
• Lead and mentor a team of exempt program managers including those running concessions and Sarbanes-Oxley (SOX) compliance to ensure alignment with company policies and regulatory requirements.

Requirements

• Minimum of 3 years of experience leading large scale cross functional projects.
• Minimum of 3 years of experience in e-commerce fulfilment operations, with at least 3 years in a leadership role.
• Basic understanding of Lean Six Sigma with lean implementation experience. Green or black belt certification a plus.
• Proven track record in crafting and delivering programs effectively across multiple locations with measurable results in fast paced environments.
• Requires good quantitative and analytical skills; this role caters to someone that loves to address difficult and sophisticated problems while maintaining a level of simplicity within the solution.
• Have communication skills to work effectively with all internal and external partners and collaborators.
• Demonstrate ability to bring together and assess internal and external customer needs.
• Experienced in MS Office applications, with strong abilities in Excel. SQL and Tableau experience is a plus.
• Ability to work in both a team environment and independently, self-motivated, and comfortable handling ambiguity.
• Able to meet tight deadlines while supporting various projects.
• Able to communicate clearly and boil down complex topics into clear problem definitions with data-driven recommendations, leading to large-impact decision making.
• Proven record to identify and translate business needs into central initiatives and complete actions to successful outcomes.
• Ability to be flexible to business needs and adjust/compromise plans as needed.

Benefits

• Eligible for 401k and a new hire and annual equity grant.
• Different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident.
• Parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program.
• Discounts including 10% off pet insurance and 20% off at Chewy.com.
• Unlimited PTO, subject to manager approval.
• Six paid holidays per year.
• Paid sick and family leave in compliance with applicable state and local regulations.