Manager, Program(s)

University of Utah - Salt Lake City, UT

Full-time - Mid Level

Salt Lake City, UT

Educational Services

About the position

The Supportive Measures Manager at the University of Utah's Office of Equal Opportunity and Affirmative Action (OEO/AA) is responsible for overseeing the management of intake, case management, and supportive measures related to reports of discrimination, sexual misconduct, and retaliation. This role emphasizes trauma-informed principles and involves supervising staff while collaborating with various campus offices to promote a culture of safety and compliance with relevant regulations.

Responsibilities

• Develop, supervise, and administer the OEO/AA's responsibilities for managing intake, case management, and supportive measures.
• Collaborate with the Director and management team on the implementation of the overall organizational vision and mission of OEO/AA.
• Oversee and administer the intake function for discrimination, harassment, and retaliation reports.
• Provide information and options for supportive measures to individuals who have experienced discrimination or misconduct.
• Market and promote OEO/AA services to the campus community and oversee training responsibilities.
• Supervise the Program Support position(s) for the OEO/AA.
• Use trauma-informed principles to work with parties involved in reports of discrimination and misconduct.
• Maintain sensitive information in compliance with recordkeeping requirements.
• Exercise good judgment and make effective decisions in a timely manner.
• Ensure customer satisfaction by analyzing complaints and implementing quality improvements.
• Foster collaborative relationships with other campus offices and represent OEO in committees.
• Ensure staff competency through educational programs and performance evaluations.
• Engage in problem-solving for difficult situations and recommend policy changes as needed.

Requirements

• Bachelor's degree in a related area or equivalency (one year of education can be substituted for two years of related work experience).
• Four to six years of progressively more responsible management experience.
• Demonstrated leadership skills in planning and directing employees and processes.
• Completion of provided supervisory training within one year of employment may be required.

Nice-to-haves

• Two or more years of experience in civil rights compliance, student conduct, human resources, or a similar field.
• Experience with trauma-informed support services and conducting investigations related to sexual violence or civil rights issues.
• Bilingual (fluent in both written and spoken languages) in addition to English.
• Master's degree in counseling, social work, student affairs, higher education, law or related field.

Benefits

• Health insurance
• Dental insurance
• Retirement savings plan (401k)
• Paid holidays
• Flexible scheduling
• Professional development opportunities