Manager, Property & Tenant Relations

International Market Centers - Atlanta, GA

Atlanta, GA

General Merchandise Retailers

About the position

A Property and Tenant Relations Manager (PTRM) oversees traditional property management functions and services through close collaboration with other ANDMORE operations teams - Facilities, Logistics, Tradeshow & Event Operations, Tenant Improvements, and Security. PTRMs manage third-party contractors and service providers who provide operational support to the properties (housekeeping, parking, waste management, etc.). PTRMs provide support for internally and externally produced and managed trade show and event operations on campus. PTRMs also assist with implementing ANDMORE's ESG programs and policies. The PTRM is also responsible for maintaining personalized and effective relationships between ANDMORE and its tenants. As the primary liaison between ANDMORE and its tenants, the PTRM facilitates showroom tenant improvements, oversees showroom maintenance requests, manages showroom access requests, and assists tenants with market preparation. The PTRM works closely with ANDMORE sales, leasing, and digital innovations teams to ensure a seamless transition as tenants are on-boarded. The PTRM is the go-to person for tenants year-round and ultimately ensures each tenant's experience at Market is successful. This relationship, coupled with professional service, differentiates ANDMORE in the furnishings, home décor, apparel, and gift industries and keeps tenants loyal to our team and our properties. PTRMs strive to build personal relationships to ensure each tenant is excited and well-prepared for Market.

Responsibilities

• Maintain a strong working knowledge of Tenant leases and Landlord responsibilities therein
• Assist tenants with service issues and concerns and provide service recovery per lease agreements
• Work closely with tenants during the move-in and move-out processes of Market, managing inspections and documentation
• Ensure fire and life safety code requirements are maintained throughout the properties and inform tenants of such requirements
• Conduct initial assessment and notification to permanent tenants in the event of fire, flood, and/or non-compliance findings from City Inspectors, Liens, etc.
• Implement applicable ESG policies and procedures pertaining to energy management, decarbonization, sustainable procurement, recycling initiatives, vendor diversity, etc.
• Assist in-house counsel in gathering information for insurance purposes
• Work with applicable stakeholders on showroom construction and repairs, preparation and various tenant communications
• Aid in coordination of work order services from janitorial, maintenance or security items
• Ensure third party service contractors are meeting obligations outlined in contractual agreements
• Provide routine property inspections to identify and follow up on repairs or maintenance necessary in building common areas and property grounds
• Work collaboratively with applicable stakeholders to ensure the campus is clean, safe and in good working condition
• Maintain tenant contact information, input tenant notes and review general leasing information, including new and expiring leases
• Distribute all Market-related documentation and literature
• Handle Code of Conduct outreach, where applicable
• Facilitate building signage, where applicable
• Provide guidance for tenants on how to obtain Alcoholic Beverage Control (ABC) permits, where applicable

Requirements

• Must have exceptional people skills and abilities to deal effectively with conflict
• Excellent customer service skills and the ability to communicate effectively
• Four-year college degree or equivalent experience preferred, CPM or CEM designation desirable
• Proficient in Microsoft Office Suite including Excel, Word, PowerPoint, Outlook and MS Dynamics
• Must be able to work with a wide range of cultures and all levels of tenant team members with minimum supervision and guidance
• Ability to anticipate tenant needs
• Must be detail-oriented
• Physically able to move in and around buildings without assistance
• Flexibility to work beyond a 40-hour workweek, when required
• Must be technology savvy and be able to quickly learn (and teach) various software applications as it pertains to work orders and ANDMORE's Digital Tools and Products

Benefits

• Competitive medical, dental, vision, EAP, FSA, and 401k Retirement Match
• Unlimited PTO
• Paid parental leave
• BYOD (cell phone compensation)
• Tuition reimbursement
• Workplace Rewards providing discounts to a wide variety of consumer products and services
• A 'seed' grant of at least $1,000 annually into your Value HSA Plan