Manager, Quality Assurance - All Suites

$75,000 - $100,000/Yr

Hilton - Oklahoma City, OK

Full-time - Manager

Remote - Oklahoma City, OK

Accommodation

About the position

As the Manager of Quality Assurance for All Suites at Hilton, you will play a crucial role in maintaining the integrity of Hilton's brands by conducting quality assurance audits across 100 hotels in your territory. This remote position primarily focuses on ensuring cleanliness, guest safety, and adherence to brand standards, while collaborating with various departments to enhance overall brand performance.

Responsibilities

• Perform routine Quality Assurance evaluations.
• Address inquiries and communications made internally, both verbally and in written communications.
• Monitor expenses incurred from travel completed/scheduled, both based upon monthly and yearly goals.
• Participate in Consistency exercises.
• Participate in activities outside of QA to gain a better knowledge of other departments.
• Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines.

Requirements

• Five (5) years of management experience in Hotel Operations.
• Three (3) years of experience as a General Manager, Executive Committee Member, or Director in a Full-Service Hotel.
• Valid Driver's license.
• Ability to travel 90% of the time.

Nice-to-haves

• BA/BS Bachelor's Degree.
• Fluency in a foreign language.
• Food Safety certification.
• Project management skills.
• Working knowledge of product replacement cycles, renovations and physical upgrades.
• Problem resolution and consulting skills.

Benefits

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night.
• Hilton Shares: Employee stock purchase program (ESPP) at a 15% discount.
• Paid parental leave for eligible Team Members.
• Mental health resources including free counseling through Employee Assistance Program.
• Paid Time Off (PTO).
• Comprehensive medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, flexible spending accounts, health savings account, legal services program, educational assistance program, adoption assistance, backup childcare program, pre-tax commuter benefit, and travel discount.