Manager, Quality Assurance- All Suites

$75,000 - $100,000/Yr

Hilton - Augusta, ME

Full-time - Manager

Remote - Augusta, ME

Accommodation

About the position

As the Manager, QA Auditor for Hilton's Brands team, you will play a crucial role in maintaining the integrity of Hilton's unique brands by conducting Quality Assurance audits across 100 hotels in your territory. This remote position focuses on ensuring cleanliness, guest safety, and adherence to brand standards, while also supporting the overall growth of the Hilton portfolio. You will collaborate with various departments and lead initiatives to enhance brand compliance and operational excellence.

Responsibilities

• Perform routine Quality Assurance evaluations.
• Address inquiries and communications made internally, both verbally and in written communications.
• Monitor expenses incurred from travel completed/scheduled, both based upon monthly and yearly goals.
• Participate in Consistency exercises.
• Participate in activities outside of QA to gain a better knowledge of other departments.
• Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines.

Requirements

• Five (5) years of management experience in Hotel Operations.
• Three (3) years of experience as a General Manager, Executive Committee Member, or Director in a Full-Service Hotel.
• Valid Driver's license.
• Travel requirement of 90%.

Nice-to-haves

• BA/BS Bachelor's Degree.
• Fluency in a foreign language.
• Food Safety certification.
• Project management skills.
• Working knowledge of product replacement cycles, renovations and physical upgrades.
• Problem resolution and consulting skills.

Benefits

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night.
• Hilton Shares: Employee stock purchase program at a 15% discount.
• Paid parental leave for eligible Team Members.
• Mental health resources including free counseling through the Employee Assistance Program.
• Paid Time Off (PTO).
• Comprehensive medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance.
• 401(k) savings plan with company match.
• 20 days of paid time off accruing over the first year, increasing to 25 days after one year of full employment.
• Up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents.
• 10 paid holidays and 2 floating holidays throughout the year.
• Up to 5 bereavement days.
• Flexible spending accounts and health savings account.
• Access to a care coordination program (Wellthy) and legal services program.
• Educational assistance program and adoption assistance.
• Backup childcare program and pre-tax commuter benefit.