Manager, Research, Operations, %26 Innovation - (chief Administrative Officer) - Actively Recruited

Cooks County Government - Chicago, IL

Full-time - Manager

Chicago, IL

About the position

The Manager of Research, Operations, and Innovation at Cook County Government is responsible for enhancing operational efficiencies and services across various departments. This role focuses on performance management and process improvement, aiming to help departments improve effectiveness through goal setting, performance metrics, and process analysis. The manager will oversee staff and operations related to these improvements, ensuring alignment with organizational objectives and implementing best practices to enhance productivity and reduce waste.

Responsibilities

• Manage and review the work and staff related to operations improvement and performance management.
• Oversee the identification and documentation of process and system improvements.
• Manage ongoing development, training, analysis, and methodology of projects.
• Utilize industry best practices to eliminate waste and improve internal quality and productivity.
• Act as an agent of change and process improvement subject matter expert.
• Provide coaching, mentoring, and training to employees on process improvement methodologies and tools.

Requirements

• Bachelor's degree or higher in Business Administration, Public Administration, Public Policy, Industrial Engineering, Industrial Management, Systems Management, or a directly related field.
• Five years of experience in business operations, project management, change management, or a directly related field.
• Three years of prior supervisory experience.

Nice-to-haves

• Ability to influence teams to become customer-focused.
• Skill in enabling a collaborative and teaming culture.