Progress Residential - Fort Lauderdale, FL
posted about 2 months ago
Looking for an opportunity with a dynamic, fun, and goal-oriented company? Progress Residential® is the largest provider of high-quality, single-family rental homes in the United States. With more than 90,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. Progress is committed to making the home rental process easy and enjoyable for the residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially over the past few years, and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. The Manager Resident Operations (MRO) is responsible for a team of Resident Relations Specialists (RRS) who deliver the Progress Customer Service experience during the new home orientation with each resident. They set the stage for the residency experience to include the expectations of the services that Progress Property Management (PPM) provides as well as the resident's expectations to maintain the home. The RRS team is responsible for ensuring a smooth transition into a Progress home that will set the expectation of what the resident is responsible for during their residency. They are the conduit that provides the new resident with appropriate contact information to key personnel in the market and organization. The MRO provides guidance, training, and coaching to RRS team members.