Manager Retail Inside Sales Customer Service

$50,000 - $55,000/Yr

PCMS Staffing - Fort Lauderdale, FL

Full-time - Mid Level

Fort Lauderdale, FL

About the position

The Manager for Retail Sales Associate Customer Service position in the pawn industry involves overseeing daily operations, managing staff, and ensuring excellent customer service. The role requires a motivated individual who is passionate about the pawn industry and is looking for long-term employment with opportunities for advancement.

Responsibilities

• Serve customers in person by pawning, buying, and selling merchandise.
• Negotiate and process new loans, purchases, and sales after training.
• Manage the staff and ensure effective teamwork.
• Merchandise the store and maintain cleanliness of merchandise.
• Clean, test, and photograph items for sale, including light photo editing.
• Assist in keeping the inside and outside of the stores clean.
• Answer phones and assist customers with various questions.
• Perform any other duties as required.

Requirements

• 1 year of experience in a pawn shop (preferred).
• 2 years of management experience (required).
• 3 years of retail sales experience (preferred).
• 3 years of customer service experience (required).
• Reliable transportation.
• Computer literate with basic math skills.
• Outgoing personality and a fast learner.
• Ability to work well with others and manage a team.
• Willingness to learn and a can-do attitude.

Nice-to-haves

• Bilingual in both English and Spanish (not required).

Benefits

• 401(k) matching
• Dental insurance
• Paid time off
• Vision insurance