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The Manager of Retention Operations and Data at the American Institute of Architects (AIA) is responsible for enhancing member retention and engagement through data-driven insights and analysis. Reporting to the Director of Membership Retention and Engagement, this role involves managing membership data reporting, ensuring accurate invoicing, and supporting strategic decisions to meet an annual revenue target of $57 million. The position plays a crucial role in facilitating member recruitment, retention, and engagement, while also maintaining service delivery during extraordinary circumstances.