Manager, Risk & Change Management | Retail Bank Governance (Team Lead)

Capital One - Richmond, VA

Full-time - Manager

Richmond, VA

1,001-5,000 employees

Credit Intermediation and Related Activities

About the position

As a Manager in the Retail Risk Office at Capital One, you will lead governance processes within the Change Management Team, ensuring compliance with enterprise risk standards. This role involves collaborating with risk advisors and stakeholders to manage activities related to Enterprise Wide Initiatives (EWIs) and Division Level Initiatives (DLIs). You will be responsible for developing innovative solutions, monitoring risk environments, and delivering outstanding service to business partners while fostering a collaborative work environment.

Responsibilities

• Ensure process framework is delivered within established Enterprise standards
• Facilitate collaborative meetings with 1st and 2nd line process participants
• Monitor system(s) of record for accuracy, quality, and consistency
• Act as a process subject matter expert and leverage this knowledge to support and influence process participants
• Develop curriculum to stakeholders and requirements evolve - establish and own training delivery methods and mechanisms
• Use your vantage point to connect the dots of the changing strategic and operational priorities and risk environment and partner with the risk advisors and business to understand the impacts
• Understand and use data to tell the compelling story (trends, changes and impacts)
• Establish collaborative routines with second line partners
• Evaluate and identify impacts to of enterprise governance to division stakeholders and influence as necessary
• Lead, manage, prioritize work and consistently deliver results
• Manage governance routines, trackers, systems to sustain accuracy, quality, and consistency
• Incorporate evolving strategic and operational priorities into operational norms and BAU delivery
• Constantly monitor and interpret impacts to the risk environment
• Manage appropriate work distribution across assign team members
• Establish and sustain workflow procedures and business continuity plans in partnership with Launch Team Lead

Requirements

• High School Diploma, GED or equivalent certification
• At least 1 year of Risk Management Systems of Records
• At least 2 years of Financial Services, Risk Management, Compliance or Audit Experience
• At least 3 years of Project Management or Process Management experience leading cross functional projects and programs in Risk
• At least 5 years of experience supporting, partnering and interacting with internal business clients

Nice-to-haves

• Bachelor's Degree
• 3+ years of Financial Services, Risk Management, Compliance or Audit Experience
• 4+ years of Project Management or Process Management experience leading cross functional projects and programs in Risk
• PMP Certification or Masters Certificate of Project Management (CPM)
• Working knowledge of consumer regulatory laws and regulations
• MS Office, Google Suite, Tableau

Benefits

• Comprehensive health benefits
• Financial benefits
• Inclusive set of benefits supporting total well-being