Manager Risk OPS

Bangalore, IN

Credit Intermediation and Related Activities

About the position

The position involves performing day-to-day data extraction activities based on business needs, generating various Management Information Systems (MIS) reports, and minimizing fraud losses through analysis of fraud trends. The role requires managing stakeholder expectations and acting as a liaison between analysts and stakeholders regarding business requirements. Additionally, the candidate will be involved in the migration of activities and must understand the fraud business and losses to provide strategic inputs. Compliance with group policies, local laws, and regulations is essential, along with participation in audit checks and the development of system tools to control new fraud trends. The role also includes timely communication of key information to top management and identifying service enhancement opportunities.

Responsibilities

• Perform day to day data extraction activities based on business need.
• Generate monthly/weekly/daily and ad-hoc MIS.
• Minimize fraud losses by analyzing fraud trends and placing rules in Falcon timely.
• Manage stakeholder expectations.
• Liaison between analysts and stakeholders on business requirements.
• Involve in migration of activities.
• Understand fraud business and fraud losses to provide inputs on strategy.
• Ensure compliance with Group Policy and Standards, local laws, and regulations.
• Participate in audit checks and ensure all observations are clear.
• Develop system tools and processes to control new fraud trends.
• Communicate key information and trends to top management.
• Identify service enhancement opportunities and develop operational plans.
• Support implementation of key projects.
• Address all ad-hoc requirements from stakeholders.
• Develop and manage a fraud detection system.
• Ensure exceptions from KCSA/CST checks are rectified promptly.

Requirements

• SAS certified with prior experience working in SAS codes.
• Advanced skills in MS Excel, MS Word, and MS PowerPoint.
• Experience in fraud business understanding, particularly in cards fraud, application, and digital fraud.
• Proficiency in SQL and R.

Benefits

• Competitive salary and benefits to support mental, physical, financial, and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance.
• Flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity leave (20 weeks), sabbatical (12 months maximum), and volunteering leave (3 days).
• Flexible working options based around home and office locations.
• Proactive wellbeing support through Unmind and other resources.
• Continuous learning culture with opportunities to reskill and upskill.
• Inclusive and values-driven organization that embraces diversity.