Manager, Sales and Customer Service

Macy's - Tampa, FL

Full-time - Manager

Tampa, FL

General Merchandise Retailers

About the position

As a Sales and Customer Experience Manager at Macy's, you will play a pivotal role in ensuring that the store consistently reflects the best of what Macy's has to offer. Your primary focus will be on enhancing the customer experience by viewing the store through the eyes of the shoppers. This perspective will guide you in leading initiatives aimed at increasing customer loyalty while adhering to Macy's high standards for customer service. Your passion for delivering an exceptional customer experience will be infectious, inspiring your service team to excel in their roles. You will be responsible for maintaining a sales floor that is not only ready but also welcoming to all customers. Macy's prides itself on fostering a fun and inclusive environment, making it an ideal workplace for individuals who thrive on connecting with others. You will have the opportunity to share your knowledge and enthusiasm with your team through effective training and coaching, helping both you and your team members grow in your leadership roles. Your leadership will be instrumental in creating a productive and enthusiastic team that is eager to engage with customers and create memorable shopping experiences. In this role, you will also be tasked with exceeding sales goals by leading Macy's initiatives through coaching and recognition, while optimizing productivity and efficiency. You will utilize sales data to recognize colleagues and develop strategies for improvement. Additionally, you will manage various operational areas, ensuring that the store runs smoothly and efficiently. Your ability to conduct talent analysis and establish career progression plans will be crucial in retaining top talent and reducing turnover. Overall, this position offers a unique opportunity to make a significant impact on both the customer experience and the development of your team, all while working in a dynamic retail environment.

Responsibilities

• Build a productive, enthusiastic team that's ready and eager to engage with customers and create memorable shopping experiences
• Exceed sales goals by leading Macy's initiatives through coaching and recognition, while optimizing productivity and efficiency
• Review and utilize Sales and Star Rewards data to provide colleague recognition; develop and communicate strategies to improve results
• Manage selling support: i.e., stockroom, signing, equipment, merchandising
• Support other operational areas such as OMNI, Style, Asset Protection
• Conduct ongoing Talent Analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction
• Actively fill open positions prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; direct and manage team to meet or exceed performance and behavioral expectations; address complaints from and resolve problems with colleagues
• Work a flexible retail schedule: day, evening, holidays, and weekend

Requirements

• 3 to 5+ years of management experience in a department or retail store
• A consistently clear and effective communicator, writer, and presenter
• Strong in the Microsoft suite, computers, and handheld devices in general
• An energetic team member who works well with customers and colleagues

Benefits

• An inclusive, challenging, and refreshingly fun work environment
• Empowerment to perform impactful work with tangible results
• Coverage across medical, dental, vision, and retirement
• Employee Assistance Program (mental health and financial literacy resources)
• Fully-Funded education benefits may include 100% of tuition, books, and fees
• Short-term incentive, annual merit, merchandise discounts
• Colleague Resource Groups (CRGs), give-back/volunteer opportunities