Manager, Sales and Customer Service

$56,175 - $93,870/Yr

Macy's - Chicago, IL

Full-time - Mid Level

Chicago, IL

10,001+ employees

General Merchandise Retailers

About the position

The Manager, Sales and Customer Service at Macy's is responsible for ensuring an exceptional customer experience by leading a team that upholds the company's standards for service and sales. This role involves coaching and developing staff, managing store operations, and driving sales initiatives to enhance customer loyalty and satisfaction. The manager will work in a dynamic retail environment, focusing on team building, performance management, and operational excellence.

Responsibilities

• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences.
• Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency.
• Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
• Manage selling support, including the stockroom, signing, equipment, and merchandising.
• Support other operational areas such as OMNI, Style, and Asset Protection.
• Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover.
• Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.
• Work a flexible retail schedule, including days, evenings, holidays, and weekends.

Requirements

• 3-5 years of management experience in retail.
• High school diploma or GED; Bachelor's degree or equivalent work experience in a related field is encouraged.
• Strong leadership and team-building skills.
• Passion for delivering exceptional customer experiences.
• Proven ability to exceed sales goals through coaching and recognition.
• Analytical skills to review sales and rewards data.
• Experience managing selling support activities.
• Capability to support other operational areas such as OMNI, Style, and Asset Protection.
• Proficient in conducting talent analysis and establishing career progression plans.
• Effective communication skills.

Nice-to-haves

• Experience in retail sales management.
• Familiarity with Microsoft suite and handheld devices.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Performance incentives
• Annual merit review
• Merchandise discounts
• Paid Time Off (PTO)
• Tuition reimbursement program
• Guild education benefit funds
• Colleague Resource Groups (CRGs)