Manager, Sales and Customer Service

$58,850 - $98,340/Yr

Macy's - New Haven, CT

Full-time - Mid Level

New Haven, CT

10,001+ employees

General Merchandise Retailers

About the position

The Manager, Sales and Customer Service at Macy's is responsible for ensuring an exceptional customer experience by leading a team that upholds the company's standards for service and presentation. This role focuses on building a productive team, exceeding sales goals, and managing various operational aspects of the store. The manager will also engage in talent development and support a flexible retail schedule, including weekends and holidays.

Responsibilities

• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences.
• Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency.
• Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
• Manage selling support, including the stockroom, signing, equipment, and merchandising.
• Support other operational areas such as OMNI, Style, and Asset Protection.
• Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover.
• Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.
• Work a flexible retail schedule, including days, evenings, holidays, and weekends.

Requirements

• 3-5 years of management experience in retail.
• High school diploma or GED; Bachelor's degree or equivalent work experience in a related field is encouraged.
• Strong leadership and team-building skills.
• Passion for delivering exceptional customer experiences.
• Proven ability to exceed sales goals through coaching and recognition.
• Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.
• Ability to conduct talent analysis and establish career progression plans.
• Effective communication skills, both verbal and written.
• Technical proficiency in Microsoft suite, computers, and handheld devices.

Nice-to-haves

• Experience in conflict resolution.
• Ability to support cross-functional operational areas.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Performance incentives and annual merit review
• Merchandise discounts
• Paid Time Off (PTO)
• Tuition reimbursement program
• Guild education benefit funds for tuition, books, and fees
• Colleague Resource Groups (CRGs) and volunteer opportunities