Manager, Sales and Customer Service

$53,500 - $89,400/Yr

Macy's - Hialeah, FL

Full-time - Manager

Hialeah, FL

General Merchandise Retailers

About the position

As a Sales and Customer Experience Manager at Macy's, you will play a pivotal role in ensuring that the store consistently reflects the best of what Macy's has to offer. Your primary focus will be on enhancing the customer experience by leading initiatives that foster shopper loyalty and uphold Macy's high standards for customer service. You will leverage your unique perspective to view the store through the eyes of the customer, which will guide your efforts in creating a welcoming and engaging shopping environment. In this role, you will be responsible for building and leading a productive and enthusiastic team that is eager to engage with customers and create memorable shopping experiences. You will exceed sales goals by implementing Macy's initiatives through effective coaching and recognition, while also optimizing productivity and efficiency. Your ability to analyze Sales and Star Rewards data will be crucial in providing colleague recognition and developing strategies to improve results. Additionally, you will manage various operational areas, including stockroom management, merchandising, and asset protection. Conducting ongoing talent analysis of your team will be essential in establishing career progression plans for key players, which will help retain top talent and reduce turnover. You will also prioritize filling open positions internally, ensuring that your team is well-equipped to meet performance and behavioral expectations. This role requires flexibility in scheduling, as you will be expected to work days, evenings, holidays, and weekends.

Responsibilities

• Build a productive, enthusiastic team that's ready and eager to engage with customers and create memorable shopping experiences.
• Exceed sales goals by leading Macy's initiatives through coaching and recognition, while optimizing productivity and efficiency.
• Review and utilize Sales and Star Rewards data to provide colleague recognition; develop and communicate strategies to improve results.
• Manage selling support: i.e., stockroom, signing, equipment, merchandising.
• Support other operational areas such as OMNI, Style, Asset Protection.
• Conduct ongoing Talent Analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction.
• Actively fill open positions prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; direct and manage team to meet or exceed performance and behavioral expectations; address complaints from and resolve problems with colleagues.
• Work a flexible retail schedule: day, evening, holidays, and weekend.

Requirements

• 3 to 5+ years of management experience in a department or retail store.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office and general computer skills.
• Ability to work well with customers and colleagues in a team environment.

Nice-to-haves

• Experience in retail sales management.
• Familiarity with customer service best practices.
• Ability to analyze sales data and develop strategies for improvement.

Benefits

• Store discount
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance