Manager, Sales and Customer Service

$53,500 - $89,400/Yr

Macy's - San Antonio, TX

Full-time - Manager

San Antonio, TX

General Merchandise Retailers

About the position

As a Sales and Customer Experience Manager at Macy's, you will play a pivotal role in ensuring that the store consistently reflects the best of what Macy's has to offer. Your keen ability to view the store from the customers' perspective will be instrumental in leading initiatives aimed at enhancing shopper loyalty while upholding Macy's high standards for customer service. You will be passionate about delivering an exceptional customer experience and will lead your service team to maintain a welcoming and well-presented sales floor. Macy's fosters a fun and inclusive environment, making it an ideal workplace for those who enjoy connecting with people and sharing their knowledge and enthusiasm with their team through effective training and coaching. In this role, you will be responsible for building a productive and enthusiastic team that is eager to engage with customers and create memorable shopping experiences. You will exceed sales goals by leading Macy's initiatives through coaching and recognition, while also optimizing productivity and efficiency. Utilizing Sales and Star Rewards data, you will provide colleague recognition and develop strategies to improve results. Additionally, you will manage selling support functions, including stockroom operations, signage, equipment, and merchandising, while also supporting other operational areas such as OMNI, Style, and Asset Protection. You will conduct ongoing talent analysis of your colleagues, establishing career progression plans for key players to enhance retention and reduce turnover. Actively filling open positions will be a priority, with a focus on promoting internal colleagues in Customer Experience, Commission, and Specialized Selling areas. Your responsibilities will also include interviewing, hiring, training, coaching, developing, coordinating, evaluating, and disciplining both direct and indirect reports, ensuring that your team meets or exceeds performance and behavioral expectations. Flexibility in your retail schedule will be essential, as you will be required to work days, evenings, holidays, and weekends.

Responsibilities

• Build a productive, enthusiastic team that's ready and eager to engage with customers and create memorable shopping experiences
• Exceed sales goals by leading Macy's initiatives through coaching and recognition, while optimizing productivity and efficiency
• Review and utilize Sales and Star Rewards data to provide colleague recognition; develop and communicate strategies to improve results
• Manage selling support: i.e., stockroom, signing, equipment, merchandising
• Support other operational areas such as OMNI, Style, Asset Protection
• Conduct ongoing Talent Analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction
• Actively fill open positions prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; direct and manage team to meet or exceed performance and behavioral expectations; address complaints from and resolve problems with colleagues
• Work a flexible retail schedule: day, evening, holidays, and weekend

Requirements

• 3 to 5+ years of management experience in a department or retail store
• A consistently clear and effective communicator, writer, and presenter
• Strong in the Microsoft suite, computers, and handheld devices in general
• An energetic team member who works well with customers and colleagues

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off
• Store discount