Manager, Sales Operations HiEd

Full-time - Manager

About the position

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. The Sales Operations Manager ensures organizational effectiveness by providing leadership for CDW’s sales operations. This position will work closely with Sales Management to define process and policy and implement through a team of Sales Operations Supervisors.

Responsibilities

• Manage a team of Sales Operations Supervisors
• Provide leadership to an assigned team of Sales Operations Supervisors to ensure customer and Sales Management needs are met
• Manage and allocate workflow within team
• Coach and develop team of supervisors
• Hire and train new and replacement supervisors
• Manage relationships between Sales Operations Supervisors and Sales Managers
• Work with senior leadership to identify staffing needs and add supervisors as needed
• Identify best practices within Sales Operations Supervisors and develop standardized operating procedures
• Drive standard operating procedures within channel leadership to ensure consistent execution and customer experiences
• Develop collaborative relationships within internal CDW departments to enhance customer experience and increase sales awareness of procedure
• Gather feedback and analyze data to recommend and implement process improvements within channel
• Deliver recommendations to manager to improve processes across sales organization
• Manage territory planning process including timelines, data feeds, and templates used by managers and directors
• Collaborate with Sales Management to identify new opportunities in partner and customer engagement
• Identify, recommend, and implement changes to the assigned channel’s Territory Plan template by working with channel leaders to determine the needs of the business
• Lead special projects to enhance operational efficiencies
• Assist supervisors with escalated issues, recognizing coaching and process improvement opportunities related to issue

Requirements

• Associates degree OR 2 years of direct supervisory/management level experience
• Two years experience with CDW sales product and process
• Experience leading teams towards a given goal; leadership experience in manager or supervisor role preferred
• Experience implementing operational effectiveness projects
• Proven track record of success
• Excellent oral and written communication skills
• Demonstrated analytical and problem-solving skills
• Ability to manage direction from multiple leaders
• Ability to develop trusted relationships (internal and external) at all levels within an organization
• Ability to maintain confidentiality

Nice-to-haves

• Bachelors degree

Benefits

• Pay range: $94,000 - $154,200, depending on experience and skill set
• Annual bonus target of $15,000 subject to terms and conditions of plan