Manager, Sales Operations, Spectrum Enterprise

$80,300 - $142,300/Yr

Spectrum - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

10,001+ employees

Telecommunications

About the position

As a Manager of Sales Operations at Spectrum Enterprise, you will play a pivotal role in exceeding client expectations for all pre- and post-sale activities. Your primary responsibility will be to guide and improve sales operations and methodologies, ensuring that the team provides high-quality fiber and complex coaxial sales support and order activities. Spectrum Enterprise is dedicated to providing modern enterprise technology solutions tailored to the unique needs of some of the country's largest brands. In this role, you will develop and implement strategies that ensure your teams utilize the necessary tools and systems to complete contracts and sales orders while adhering to business rules and policies. You will interact with teams both in person and digitally within an office environment, fostering a collaborative atmosphere that promotes success. Your impact will be significant as you manage Sales Operations teams, monitor and maintain quality control procedures, and improve efficiency and department performance. You will achieve key team performance metrics by reviewing and analyzing performance data, identifying areas for improvement, and implementing action plans that positively affect sales and operational efficiency. This position requires a strong focus on compliance with policies and processes, ensuring that your team operates effectively and meets the expectations of the organization and its clients. At Spectrum Enterprise, we are committed to creating an engaging environment where you can build a successful career while supporting client growth. We value diversity and innovative thinking, and we are ready to invest in your future with opportunities for advancement and a culture that embraces learning and development.

Responsibilities

• Manage Sales Operations teams to provide high-quality fiber and complex coaxial sales support and order activities.
• Monitor and maintain quality control procedures.
• Improve efficiency, department performance, and order flow by recommending policy improvements and establishing procedures.
• Achieve key team performance metrics by reviewing and analyzing team performance data.
• Identify, develop, and implement action plans that positively impact sales, increase operational efficiency, and ensure policy and process compliance.

Requirements

• One year of legal or regulatory experience.
• Two years of advanced telephony or data industry experience.
• Four years of telecommunications or cable industry experience and business, financial, accounting or data analysis experience.
• Five years of operations management and project management experience in an operations environment.
• Five or more years of formal leadership experience and sales support or client service leadership experience.
• Five or more years of experience training a team.
• Five or more years of commercial B2B billing platform experience and CRM platform management experience.
• Bachelor's degree in a related field or equivalent experience.
• Knowledge of legal, regulatory, accounting and audit functions.
• Proficient in Microsoft Office.
• Analytical and English communication skills.
• Ability to identify complex order errors and system defects, conduct triage and resolve issues.

Benefits

• Paid training
• Opportunities for advancement
• Comprehensive benefits that encourage a work-life balance
• Company support in obtaining technical certifications