Manager, Sales Operations

Somatus - McLean, VA

Full-time - Mid Level

McLean, VA

1,001-5,000 employees

Ambulatory Health Care Services

About the position

As the largest and leading value-based kidney care company, Somatus is dedicated to empowering patients across the country living with chronic kidney disease. Our mission is to create More Lives, Better Lived by ensuring that patients experience more days out of the hospital and healthier lives at home. We are looking for a passionate and tenacious individual to join our team as the Manager of Sales Operations. This role is pivotal in driving operational effectiveness and enhancing performance across our commercial organization. The Manager, Sales Operations will lead key initiatives and collaborate with various business functions to optimize operational performance. This position will involve managing implementation workstreams across multiple functions, ensuring that projects are executed efficiently and effectively. The successful candidate will be responsible for managing projects and implementing business tools, such as Salesforce, to achieve departmental goals. This role requires establishing clear expectations for project preparation and participation, as well as developing common materials and frameworks as needed. In addition to leading operations projects across different areas of the business, including provider engagement, population health, and customer success, the Manager will identify high-impact operations projects that can significantly affect EBITDA. The role also includes developing a list of high ROI projects for the annual budget process and providing clear communication and reporting of project statuses to leadership. The Manager will be expected to create teachable and repeatable execution playbooks for strategic ideation and execution planning, ensuring excellence in day-to-day operations and outcomes. This position reports to the SVP of Business Development & Provider Engagement and is essential for fostering a collaborative and innovative work environment that aligns with Somatus's core values of authenticity, collaboration, empowerment, innovation, and tenacity.

Responsibilities

• Lead and manage key initiatives in collaboration with other business functions related to key business initiatives.
• Manage implementation workstreams across multiple functions related to optimizing operational performance.
• Manage projects and implement business tools such as Salesforce to drive business/department goals.
• Establish clear expectations for preparation and participation, as well as development of common materials and frameworks, as needed.
• Execute various types of operations projects that arise in different parts of the business e.g., provider, population health, inpatient/outpatient, and customer success.
• Initiate and drive to completion/results across the enterprise e.g., multiple markets.
• Lead process to identify operations projects that have high impact on EBITDA and establish implementation roadmap.
• Develop a list of high ROI projects that require resourcing and approval for the annual budget process.
• Provide clear communication and reporting of project status and results to leadership.
• Develop teachable, repeatable execution playbooks for strategic ideation, execution planning, and management.
• Establish meeting cadence, agenda, norms, strategic frameworks, and use of data insights to conduct project reviews and share process map and results.
• Build excellence in day-to-day meeting operations, processes, and outcomes.
• Develop and prepare executive-level presentations related to ongoing and completed projects.

Requirements

• Minimum 3+ years of relevant experience in a commercial role, preferably in a healthcare consulting industry, medical group practices, or other healthcare organizations.
• Functional experience in the US, Commercial preferred with strong project management experience strongly preferred.
• Bachelor's degree required; advanced degree preferred.
• PMP Certification highly desired.
• Proven track record of exceptional performance and execution that drives results in a cross-functional working environment.
• Possess strong business acumen, excellent strategic thinking, and effective problem-solving skills.
• Excellent verbal and written communication skills with demonstrated ability to communicate, present, and influence both credibly and effectively at all levels of an organization, including executive and C-level.
• Ability to work in a rapidly changing, matrixed environment.
• Proven ability to independently lead complex projects requiring cross-functional alignment.
• Demonstrated self-starter, strategic thinker, and ability to work collaboratively in a team atmosphere.
• Proven ability to be highly organized and systematic.

Benefits

• Subsidized personal healthcare coverage (medical, dental, vision)
• Flexible Paid Time Off (PTO)
• Professional Development, CEU, and Tuition Reimbursement
• Curated Wellness Benefits supporting teammates' physical and mental well-being
• Community engagement opportunities