Manager, Sales Operations

Macom S.A.S. - Lowell, MA

Full-time - Mid Level

Lowell, MA

Professional, Scientific, and Technical Services

About the position

The Sales Operations Manager at MACOM is responsible for driving sales operations processes to enhance operational efficiencies and business performance. This role requires strong leadership, organizational expertise, and effective communication across various teams, including sales, engineering, and finance. The manager will play a crucial role in linking sales and product marketing with operations and supply chain teams, ensuring that customer accounts are prioritized and that revenue commitments are met.

Responsibilities

• Be the link between sales & product marketing and the operations & supply chain teams to ensure key customer accounts are served with priority.
• Provide leadership, while working with internal partners to meet revenue and customer commitments, including weekly tactical revenue cycle and oversight of backlog accuracy.
• Manage product pricing controls, quotation support, and annual account-based pricing negotiations.
• Prepare large value opportunities for Sales and Executive leadership review.
• Lead and manage tactical engagement at key customer accounts related to demand fulfillment, forecasts, expedites, and general sales administration.
• Collaborate with Product Marketing Managers and Field Sales Management regarding demand forecasts as part of the Quarterly bookings forecast and the Annual Operating Plan (AOP) process.
• Work closely with supply chain teams to ensure forecasts are supported and provide support on the E&O and SIOP processes to operations.
• Own sales-related MRP master data for designated product lines.
• Analyze, document, and implement business processes, workflow, and business system enhancement.

Requirements

• BS degree required; Engineering preferred; MBA strongly preferred.
• Experience in a similar role preferably within Semiconductor or a technology industry.
• Highly proficient with strong analysis skills; proficiency in Excel, data analytics, visualization, and reporting.
• Demonstrated experience with pricing and profit and loss (P&L).
• Business acumen and experience supporting sales organizations.
• Ability to gather and analyze large amounts of information quickly and problem-solve effectively.
• Effective communication, writing, and presentation-building skills.
• Strategic thinker with a proven ability to translate technical requirements/issues into the business context or vice versa.