Manager, Sales Operations

1Worldsync - Chicago, IL

Full-time - Mid Level

Hybrid - Chicago, IL

501-1,000 employees

Professional, Scientific, and Technical Services

About the position

The Manager, Sales Operations at 1WorldSync is a key role responsible for driving efficiency and optimizing processes within the sales operations team. This position supports the North America and EMEA revenue teams by developing and executing operations plans that align with the organization's growth objectives. The role involves reporting and analytics, establishing key metrics, and ensuring effective sales territory assignments to maximize customer potential.

Responsibilities

• Coordinate and lead weekly, monthly, and quarterly forecast roll-ups across all business units and global revenue teams.
• Build a deep understanding of NetSuite and collaborate with business systems and finance teams.
• Monitor existing customer assignments to ensure every account is owned by a designated sales representative.
• Provide data-driven insights into sales territory assignments to maximize customer potential.
• Support Annual Planning execution including OKR/KPI development and segmentation.
• Assist in building out sales administration processes.
• Other duties as assigned.

Requirements

• Bachelor's degree in business or related field.
• 5+ years of business experience in analytics, business intelligence, operations, marketing, sales, customer success, sales ops, and/or finance in SaaS organizations.
• Strong analytical skills with the ability to interpret complex data sets and derive actionable insights.
• Excellent communication and interpersonal skills for effective collaboration and influence.
• Advanced proficiency in CRM, business intelligence, and sales/marketing systems.

Nice-to-haves

• Experience with NetSuite and Ironclad.
• Experience working across multiple types of sales cycles including enterprise, mid-market, transactional, and digital sales.
• Proven track record of successfully leading sales operations initiatives and driving measurable results.

Benefits

• Paid parental leave
• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Volunteer time off
• Bereavement leave
• Life insurance
• Pet insurance