About the position
The Manager of Sales Operations will be a leader on the Sales Operations team at Charlie Health. As the Manager of Sales Operations, you will play a critical role in driving efficiencies and improving our Go-to-Market strategy for our Clinical Outreach team. The ideal candidate will play a crucial role in optimizing our sales processes, driving efficiency, and ensuring the overall success of our Clinical Outreach team. You will be responsible for partnering with leaders on the Clinical Outreach team. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
Responsibilities
- Oversee and guide the Sales Operations team, providing support to enhance team performance
- Collaborate with Clinical Outreach leadership to develop and implement strategic initiatives that align with overall business objectives
- Leverage customer acquisition data to evaluate our go-to-market strategies and improve efficiency and effectiveness of our Clinical Outreach team
- Partner with Clinical Outreach leadership to implement best practices to enhance lead / opportunity creation and conversion
- Drive the creation of new initiatives for the Outreach team aimed at improving overall productivity per rep or driving down customer acquisition cost
- Develop frameworks to pilot new strategies and evaluate their efficacy
- Lead the implementation of new initiatives to optimize sales operations
- Monitor and report on the return on investment (ROI) from implemented initiatives
- Utilize data-driven insights to evaluate the performance of the sales team and identify areas for improvement
- Develop and maintain analytics, dashboards, and reporting systems using SQL and Tableau to track KPIs for our Go-to-Market function
- Leverage SQL for advanced data querying and Tableau for data visualization to deliver actionable business insights and enhance decision-making
- Partner with the Growth Strategy and Finance teams to develop accurate admission forecasts and plans
- Partner with leaders across the organization to set Outreach targets and goals based on market trends and company objectives
- Oversee the implementation and optimization of sales technologies and tools to support the sales team
- Stay informed about the latest sales technologies and recommend enhancements to improve efficiency
- Collaborate with other departments, including Marketing, Finance, and Clinical Operations, to ensure alignment and cohesion in overall business strategies
- Foster strong communication channels between Clinical Outreach / Sales Operations and other relevant teams to enhance collaboration
Requirements
- Bachelors degree in Business, Analytics, Finance, or similar analytical subject area
- 5+ years of relevant work experience, including investment banking, private equity, consulting, along with Sales Operations or Strategy & Operations experience
- Experience running tests and scaling insights
- Successful track record driving results on a team at a rapidly scaling company
- Experience with Salesforce is required; experience with SQL and Tableau are a plus
- Passion for healthcare services
- Highly analytical, with an ability to construct data-driven recommendations
- Exceptional communication, interpersonal, listening and relationship-building skills
- Microsoft Office proficiency—Word, PowerPoint, Excel
- Resourceful with a natural ability to problem solve
- Proactive self-starter and natural multitasker
- Meticulous attention to detail
Benefits
- Comprehensive benefits to all full-time, exempt employees
- Target performance-based bonus
- Potential stock options and other Charlie Health-sponsored benefits
