Manager, Sales Operations

Carlisle - Lakeland, FL

Full-time - Mid Level

Lakeland, FL

Professional, Scientific, and Technical Services

About the position

The Sales Operations Manager plays a pivotal role in driving efficiency, process improvement, and overall success within the sales organization. This position is responsible for overseeing sales processes, data analysis, forecasting, CRM management, and supporting the sales team to ensure they meet their targets. The individual will work closely with sales leadership, marketing, finance, and other key stakeholders to optimize sales performance, streamline operations, and provide insights that contribute to data-driven decision-making.

Responsibilities

• Maintain and optimize the CRM (Salesforce, HubSpot, or similar) to ensure accurate data and efficient use by the sales team.
• Collaborate with IT and other stakeholders to implement sales tools and technologies that enhance productivity.
• Train the sales team on CRM and other technology tools, ensuring they are used effectively.
• Collaborate with sales leadership to develop and execute the sales strategy.
• Support annual sales planning, quota setting, and territory management processes.
• Ensure alignment between sales, marketing, and finance to support strategic initiatives.
• Support the development and management of incentive programs to drive sales performance.
• Evaluate and track sales performance against goals and provide insights for improvement.
• Assist in training and onboarding new sales team members on processes, tools, and best practices.
• Act as a liaison between sales and other departments such as marketing, finance, and customer success.
• Work with marketing to ensure alignment on lead generation, qualification, and nurturing processes.
• Partner with finance to support sales forecasting, budgeting, and compensation.
• Understand, participate in, and support company COS initiatives, with focus on developing a lean mindset.

Requirements

• Bachelor's degree in business, Finance, Marketing or a related field
• Five plus years of experience in sales operations, sales analytics or a related field
• Minimum of two (2) years in a management or lead role
• Proven expertise in CRM tools (e.g. Salesforce, HubSpot) and sales analytics platforms
• Strong analytical skills with the ability to turn data into actionable insights
• Excellent communication and interpersonal skills
• Ability to work cross-functionally and collaborate effectively with various teams
• Strong project management skills and the ability to manage multiple priorities
• Experience in a fast-paced environment
• Proficiency in data visualization tools
• Familiarity with sales methodologies and process improvement techniques

Nice-to-haves

• MBA is a plus

Benefits

• Medical, Dental, and Vision insurance
• Life and Accidental Death & Dismemberment Insurance
• Leave & Disability Income Protection (FMLA, LOA, PPL, STD, LTD)
• Employee Assistance Program (EAP)
• Health Advocate - health care concierge service
• PTO - sick days, 11 holidays, vacation
• 401K Retirement Savings Plan with company match
• Employee Stock Purchase Plan
• Flexible Spending accounts (commuter benefits, flexible spending accounts, health savings account)
• College Scholarships for Dependents
• Tuition Reimbursement