Manager, Sales Operations

Cambria - Eden Prairie, MN

Full-time - Manager

Eden Prairie, MN

Food Services and Drinking Places

About the position

The Sales Operations Manager at Cambria is responsible for maximizing efficiency and leveraging the full capabilities of systems like Salesforce and The Cambria Exchange to meet the needs of internal and external customers. This role requires strong technical, business, and communication skills to interface with stakeholders, promote system adoption, and enhance user experience. The manager will also lead a small team and play a key role in shaping the technology roadmap for the company.

Responsibilities

• Serve as the primary business partner to the Sales team.
• Optimize Salesforce configurations to enhance sales productivity.
• Collaborate with Sales Leaders to establish and refine performance metrics.
• Redefine and optimize territorial distribution for market coverage.
• Address and resolve operational challenges, suggesting system improvements.
• Identify and rectify knowledge and skill gaps within the Sales team.
• Create and administer training for users/groups.
• Expand the use of Salesforce and The Cambria Exchange by exploring new applications.
• Communicate regularly with users about new features and enhancements.
• Analyze data to identify sales performance gaps and manage pipeline forecasting accurately.
• Manage Salesforce governance and reporting.
• Lead a team of two, including a Salesforce administrator and a Sales territory analyst.

Requirements

• Bachelor's Degree or equivalent education/experience.
• 7+ years of Salesforce Classic and Lightning administration experience.
• In-depth knowledge of Salesforce, Salesforce AI, Oracle ERP, and basic eCommerce platforms.
• Strong reporting background using standard reporting tools.
• Detail-oriented and self-starter with strong written and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and proficiency in standard office applications (Word, Excel, Outlook).

Nice-to-haves

• Experience with Salesforce Data Cloud and Einstein.
• Experience in a managerial role.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Paid Time Off
• 7 paid Holidays
• Discretionary Profit Sharing
• Life and Supplemental Life Insurance
• Referral Program
• Tuition Reimbursement
• Professional Development Assistance