Manager, Sales Revenue Operations

Forward Air - Dallas, TX

Full-time - Mid Level

Dallas, TX

Support Activities for Transportation

About the position

The Manager, Sales Revenue Operations at Forward Air is responsible for optimizing revenue generation processes within the sales operations team. This role focuses on enhancing sales efficiency, driving revenue growth, and ensuring alignment between sales, marketing, and finance teams. The ideal candidate will leverage their analytical skills to provide insights that support business decisions and improve sales performance.

Responsibilities

• Evaluate, derive, and deliver insights to the sales organization using financial results and data to grow profitability and revenue.
• Manage and monitor business health based on profitability metrics by customer, lines of business, customer segmentations, and other relevant data points.
• Analyze sales data and metrics to identify and communicate sales pipeline revenue accrual, realization, and forecasting.
• Develop and maintain comprehensive reporting tools and visual dashboards to monitor sales performance and track key performance indicators (KPIs).
• Own the distribution and communication process for monthly business reviews, P&L reviews, and sales performance as it relates to revenue realization and cost of sale.
• Guide and support business decisions with insightful data summaries.
• Foster strong relationships between sales, marketing, finance, and other departments to ensure seamless execution of sales initiatives.

Requirements

• 5+ years of experience in sales operations, revenue operations, or a related field.
• Bachelor's degree in Business, Finance, Marketing, or a related field; MBA preferred.
• Sales and Commercial finance experience required.
• Proven track record of driving revenue growth through effective sales strategies and process improvements.
• Strong analytical skills with the ability to interpret data and translate it into actionable insights.
• Proficiency in CRM software (e.g., Salesforce) and sales analytics tools.
• Proven experience with data visualization tools such as Power BI, Tableau, or similar.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.