Manager, Sales Systems & Operations

$124,700 - $200,400/Yr

Atlassian - Austin, TX

Full-time - Manager

Austin, TX

Publishing Industries

About the position

The Manager, Sales Systems & Operations at Atlassian plays a crucial role in the Sales Strategy & Operations team, focusing on collaboration with various stakeholders to understand business requirements and support project execution. This position oversees the day-to-day operations of sales systems, addresses inquiries, and ensures smooth sales operations, all while contributing to the development of the enterprise sales model in a dynamic, high-growth environment.

Responsibilities

• Collaborate with business stakeholders and Sales leadership to understand business objectives, needs, and priorities, and develop a roadmap of projects aligned with these goals.
• Drive initiatives that enhance and streamline pre-sales & quote-to-cash processes.
• Support the New Product Introduction (NPI) process, including M&A projects, to ensure the successful integration of new offerings across lead-to-cash and support processes.
• Manage end-to-end project/program execution for CRM and related sales-systems initiatives.
• Oversee a team of business analysts and product owners to support prioritized projects.
• Ensure that project value is quantified, success metrics are defined, and requirements are clearly understood.
• Evaluate the business impact of projects, determine necessary investments, and prioritize initiatives to maximize returns.
• Collaborate with technology teams to design optimal solutions and take ultimate responsibility for project delivery within the portfolio, including change management and enablement activities for field teams.
• Work closely with sales teams to identify opportunities for workflow enhancements and optimize their unique seller experiences.
• Act as a trusted advisor to the business, offering guidance to the sales organization on best practices.
• Provide mentorship, guidance, and growth opportunities for team members, fostering a collaborative and high-performing team culture.

Requirements

• Minimum of 5 years of experience in leadership roles in Sales/Business Operations or similar consulting roles, preferably within a high-growth tech company, with exposure to managing enterprise-level projects.
• At least 4 years of hands-on experience managing a Salesforce environment/team in a B2B, high-tech domain.
• Experience in SaaS software sales is beneficial.
• Minimum 3 years of experience in a people management role.
• Proficiency in managing programs within a sales, renewals, or customer success organization, from project justification to launch and change management.
• Familiarity with Sales, Service, and Marketing Clouds, and a solid understanding of modern GTM technologies supporting the customer lifecycle.
• Experience owning tools like Outreach.io, LinkedIn Sales Navigator, and other common pre-sales tools.
• Familiarity with the full sales cycle, with expertise in top of funnel processes & quote-to-cash.
• Exposure to high-velocity sales models and traditional high-touch enterprise sales motions.
• Strong negotiation skills to align senior stakeholders on project prioritization.
• Sound business acumen with a deep understanding of B2B sales processes.
• Ability to design solutions, simplify complex concepts, and communicate effectively with business counterparts.
• Proficiency in utilizing data for decision-making and enhancing seller experiences.
• Expertise in reporting and analytics to drive communication, guidance, and influence.
• Strong sense of ownership, accountability, and the ability to drive projects to completion.
• Leadership skills to motivate and build a team of ambitious business analysts.

Nice-to-haves

• Experience in managing enterprise-level projects in a high-growth tech environment.
• Familiarity with additional sales tools and technologies beyond those listed in the requirements.

Benefits

• Health insurance
• Paid volunteer days
• Wellness resources